Information Systems Support Technician II - SR - 15

Computer Systems Technician

Under general supervision provides technical support to computer systems users by setting up, monitoring, and maintaining computer systems; tests new systems hardware and software; troubleshoots hardware and computer systems to identify and locate problems; monitors and controls electronic computers and peripheral equipment; and performs other related duties as assigned. There are three (3) immediate vacancies:

Two (2) permanent full-time vacancies with the Department of Information Technology - Help Desk Division in Hilo

One (1) permanent full-time vacancy with the Department of Water Supply - Administration Division in Hilo

The eligible list may be used for other permanent and temporary vacancies as they arise during the life of the list. Temporary appointment may lead to conversion to permanent appointment.

Examples of Duties

• Installs new computer equipment and peripheral equipment and devices
• Studies program operating instructions to determine equipment set-ups
• Sets necessary controls and ensures that necessary backup media are provided and available
• Manipulates control settings on central control systems to start and operate computers
• Troubleshoots various hardware and computer systems
• Types alternate commands into computer control systems according to pre determined instructions
• Reviews each new or revised computer program
• Installs, configures, and tests new programs on the computers
• Prepares narrative analysis of program under test
• Provides diagnostic testing of hardware and software
• Upgrades and maintains computer hardware and software
• Participates in the evaluations of computer hardware and software applications
• Maintains records on the status of support calls at the Help Desk
• Attends training to keep abreast of computer troubleshooting techniques
• Records equipment utilization and production rates
• Assists in the training of computer users and support staff

Minimum Qualification Requirements

A combination of education and experience substantially equivalent to:

• Graduation from high school
• Two (2) years of responsible work experience that involved the use of personal computers and a variety of applications
• Possession of a valid State of Hawai`i driver's license (Class 3) or any other valid comparable driver's license at time of filing

All applicants who meet the minimum qualification requirements will be assigned a score of 70 points. An education and experience evaluation will be conducted based on the applicant's training, education and experience.

Please read the minimum qualification requirements carefully. Be certain to list all pertinent training and experience, as this may be important in determining your examination score.

Attach all required documentation (e.g. official transcript, professional license(s)/certification(s), DD-214, etc.) at the time of submitting your application.