Help Desk / Computer Technician

Help Desk / Computer Technician

The City of Neenah is seeking a Help Desk / Computer Technician to provide technical support for City systems and applications; configure and support computer hardware and software; work with user departments to configure and troubleshoot software and hardware. The work is performed under the direction of the Information Systems Director.

Responsibilities include:

• Providing technical support across departments; escalating issues as needed
• Installing, configuring, and maintaining end-user hardware and software
• Managing inventory of devices, cables, and technology supplies
• Developing knowledge base articles and end-user training materials
• Assisting with user accounts, environments, and network security access
• Supporting VoIP systems and mobile device management
• Assisting with staff training on applications and cybersecurity practices
• Supporting security tools, monitoring, and issue resolution
• Assisting with network connectivity, infrastructure, and troubleshooting (wired, fiber, wireless)
• Cross-training with team members to ensure coverage
• Documenting procedures and training users on systems and processes
• Maintaining technical knowledge through ongoing training
• Available for after-hours support and adhering to attendance expectations

Requirements include:

• An associate's degree in Computer Science, Management Information Systems, or related field
• Two years of professional information systems experience preferred
• Valid Driver's License

Full pay range: $25.95 -$37.09 with an expected hiring range of $25.95-$31.02 ($50,602.50-$60,489.00) depending on qualifications.

The City of Neenah offers a comprehensive benefits package, including:

• Health, dental, and life insurance
• Participation in the Wisconsin Retirement System (WRS)
• Paid holidays, sick leave, and vacation

Application process: Interested candidates should submit an online application and resume as soon as possible. Position will remain open until filled, so candidates are encouraged to submit their application materials as soon as possible.

The City of Neenah is committed to providing everyone with fair and equal treatment. If you share this same desire, are seeking a meaningful career in public service, and want the opportunity to make a difference in your community, we invite you to consider a career with us. We are committed to the principles of equity and inclusion and actively seek and encourage applications from persons with diverse backgrounds, experiences, and ideas.

The City of Neenah is an Equal Opportunity Employer.