Help Desk Analyst 1

Deputy Director

Employer: Georgia Bureau of Investigation

Salary: $50,000.00 Annually

Location: Decatur, GA

Job Type: Full-Time

Job Number: 26-033B

Division: Investigative Division

Department: ID - Deputy Director

Opening Date: 04/06/2026

Closing Date: Continuous

Description

REVISED & READVERTISED Previous applicants are no longer under consideration and will need to re-apply This is a sensitive government position. Please review the GBI Employment Disqualifiers before applying for this position. Employment for the selected candidate(s) is contingent upon the successful completion of a GBI background investigation including criminal, credit and driver's history checks, polygraph examination, fingerprinting and drug screening.

Job Duties

DUTIES AND RESPONSIBILITIES: Under general supervision, provides support to the Investigative Division (ID) in the Computer Services Unit. The Help Desk Analyst 1 will assist the Computer Services Unit with installing, connecting, removing, and destroying hard drives for computers, servers, printers, and other equipment for approximately 450 end users. The responsibilities will include providing end-user support for Investigative Division personnel, submitting requests through the GTA outsourced vendors for end-user computing and networking needs, in addition, to assisting with asset management and inventory of end-user electronic devices within the Investigative Division.

ESSENTIAL FUNCTIONS:

• Support in the advancement and implementation of new approaches, systems, procedures and augmentations to improve Help Desk performance and to achieve optimum customer service standards.
• Stay well-informed of evolving technologies in computing systems and changes to the GBI enterprise systems, services, infrastructure, and processes.
• Provide technical support on basic software and hardware issues.
• Operating office equipment to include but not limited to computers, copier, fax machines, scanners, answering telephone, and filing.
• Perform day-to-day operational and customer service-related tasks of the Help Desk as appropriate.
• This role requires rotating on-call work outside of the normal business hours which includes nights and weekends.
• Ability to lift up to 25 pounds.

PHYSICAL REQUIREMENTS: The incumbent will occasionally be required to stand; walk; reach with hands and arms; stoop and kneel. This position requires the incumbent to be able to lift up to 25 pounds.

WORK ENVIRONMENT: Shared office space with other administrative professionals. Note: This position may require some travel and operating a state vehicle. A valid Georgia driver's license is required.

Qualifications

MINIMUM QUALIFICATIONS: Associates degree from an accredited college or university. OR High school diploma or GED AND six (6) months or more of experience in handling first-line support for service issues, calls, complaints, customer support, and/or providing information.

PREFERRED QUALIFICATIONS: In addition, to the minimum qualifications preference will be given to applicants with two (2) or more of the following:

• Proficient working knowledge of Windows 11 Operating System.
• Experience in Microsoft Office Suite.
• Experience in installing workstation hardware and/or other electronic devices.
• Working experience with help desk software.

VACANCY OPEN TO ALL QUALIFIED APPLICANTS

Supplemental Information

The GBI reserves the right to close this job announcement once a qualified applicant pool has been identified.

• Due to the volume of applications we receive, we are unable to provide information on application status by phone or by e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Applicants who are not selected for an interview will not receive notification.
• The GBI follows the Federal statute regarding illegal drug use and is a drug-free workplace. Although some states have legalized recreational drug use, applicants who currently use illegal drugs or controlled substances will be subject to disqualification from employment with the GBI.
• Applicants must present a professional image during all phases of the GBI hiring process, to include when interviewing, either in-person or virtually. The attire and appearance of applicants interviewing must be what is generally accepted as both professional and appropriate for a business work environment.
• Foreign Education: Applicants who have completed part or all of their education outside the U.S. must have their foreign education evaluated by an accredited organization to ensure that the foreign education is equivalent to education received in accredited educational institutions in the U.S. This evaluation must be a course-by-course evaluation that includes each completed course/subject and the U.S. credit equivalent. Applicants must submit (2) copies of the credential evaluations to the address noted above by the deadline. For a listing of services that can perform this evaluation, see the National Association of Credential Evaluation Services website at http://www.naces.org/members.htm.
• The GBI is internationally accredited by the Commission on Accreditation for Law Enforcement Agencies (CALEA®) and the National Association of Medical Examiners (NAME).
• Due to budget constraints, the GBI is unable to sponsor or take over sponsorship of an employment visa.
• Please contact GBI Office of Human Resources at 404-270-8335 or humanresources@gbi.ga.gov, if reasonable accommodation is needed in the application and/or interview process.

THE GBI IS AN EQUAL OPPORTUNITY EMPLOYER

Why Work for the Georgia Bureau of Investigation?

The GBI provides a meaningful and challenging career as a dedicated public servant. As your next employer, we offer a variety of benefits options to support you in achieving a healthy work/life balance. Here are some of the many benefits offered to eligible employees…

• Up to 3 weeks of vacation leave and up to 15 days of sick leave a year
• Up to 240 hours of paid parental leave in a 12-month period
• A total of 13 paid holidays per year
• A Defined Benefit Plan (Pension) that provides a guaranteed monthly income after retirement with a minimum of 10 years of service
• A 401(k) savings plan with an initial 5% employer match on an employee contribution of 5%, with a 9% maximum employer match.
• A variety of group health, dental, vision, legal, long-term care insurance, accidental death and dismemberment, and life insurance options
• Long-term and Short-term Disability Insurance to provide income protection against the unexpected
• Flexible Spending Accounts that allow employees to set aside money, pre-tax, for healthcare and dependent care expenses
• An Employee Assistance Program, through ESPYR - Acentra Health, providing confidential counseling for employees and their family members with personal problems that interfere with an employee's job performance or family life
• The Public Service Loan Forgiveness Program that allows employees that meet certain requirements an opportunity to have the remaining balance of their Direct Loans forgiven
• The 529 College Savings Plan that allows employees to save tax-free for higher education expenses