Guest Services Support Technician

This listing closes on 5/11/2026 at 11:59 PM Central Time (US & Canada).

Employer

City of Minneapolis

Salary

$30.03 - $36.49 Hourly

Location

Minneapolis, MN

Job Type

Full-time

Job Number

2026-00189

Department

Convention Center

Division

Conv Ctr Guest & Security Svcs

Opening Date

04/24/2026

Closing Date

5/11/2026 at 11:59 PM Central Time (US & Canada)

FLSA

Non-Exempt

Bargaining Unit

CAF

• Description
• Benefits
• Questions

Position Description

The Minneapolis Convention Center (MCC) is a relationship building. Each individual at MCC is a hospitality hero who fulfills our mission by providing service and fostering relationships. We make a positive impact on our internal and external guests by collaborating and delivering excellence in our service and facility. We host more than 300 events annually and contribute to a vibrant downtown community by providing economic impact through visitor spending at hotels, restaurants, arts & attractions, and retail establishments.

The Minneapolis Convention Center is committed to creating a diverse workforce that reflects the community we serve. Individuals who are black, indigenous, or a person of color are encouraged to apply. We also encourage women, veterans, members of the LGBTQIA community, and those with disabilities to apply

1. Shift will be from 6:00am – 2:00pm, Friday through Monday (32 hours/week).

2. Shift will be from 2:00-10:00 PM, Thursday through Monday (40 hours/week).

Salary Expectations

Anticipated starting salary range: $30.030 - $36.499 /hour, depending on qualifications.

Pay Differential

This position is scheduled on a 24 hour basis, therefore shift differential is applied in addition to the above salary for appropriate shifts. Employees who actually work a schedule with a full shift that begins between 12:00 p.m. and 2:59 a.m., or anytime on Saturday or Sunday shall be paid an additional $1.488 per hour for all hours worked on such a shift. Shifts that begins between 3:00 p.m. and 5:59 a.m. shall be paid an additional $1.697 per hour for all hours worked on such shift.

Work Location

This position works on-site only.

The City of Minneapolis does not sponsor applicants for work visas.

Job Duties and Responsibilities

1. Uphold the standards of service outlined in our IMPACT statement and City of Minneapolis policy.
2. Ensure security provider contract compliance and implement department policies and direction.
3. Monitor all internal life safety and security systems with the goal of proactively preventing issues/incidents.
4. Monitor external information systems to ensure that the Convention Center Command Center and Management Team are aware of external issues, potential or real threats, and severe weather situations.
5. Document all incidents/activity with clear, detailed communication that is easily understood and archived for future use.
6. Dispatch and monitor response times of incidents by internal and external agencies toward a goal of three-minute response times.
7. Manage equipment inventory to ensure that levels are maintained and in good working order, while also ensuring that equipment is used only by authorized individuals.
8. Maintain access control systems, and access through work orders or special request, to ensure specific spaces are secure when required
9. Maintain CCTV system and accommodate video review requests with regards to city data policies.
10. Act as the Convention Center's 24-hour call center to provide information to all stakeholders with an emphasis on prompt customer service, superb communication, and efficiency of task completion.
11. Look up information and resolve issues/questions quickly, by using tools such as printed documents, event information software, the internet, and inter-department relationships
12. Accept, log, store, and disperse lost and found items per department policy., acting as contact for all lost and found requests.Monitor building and event activity; and all department staff, leadership, and guest levels in the building, and how chain of command fluctuates during different work shifts and events.
13. Perform functions and act as the Manager on Duty in the absence of higher-level staff.
14. Maintain and organize Shipping & Receiving inventory and holding space.
15. Enter drayage information and generate invoicing in the event information software

Required Qualifications

MINIMUM EDUCATION High School Diploma or GED MINIMUM EXPERIENCE Two Years of related customer service experience LICENSES/CERTIFICATIONS

1. Forklift training and certification. 2. Electrical Lift training and certification. 3. NIMS/ICS online courses: ICS 100, 200, 700 and 800. 4. Nationwide Suspicious Activity Reporting (SAR) Certification.

Selection Process

The selection process will consist of one or more of the following steps: a rating of relevant education and experience and/or an oral examination (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.

Background Check

The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

Drug and Alcohol Testing

All job applicants must pass a pre-employment drug and alcohol test once a conditional offer of employment has been made. Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing. Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer, resulting in the job applicant no longer being considered for the position.

Union Representation

This position is represented by a collective bargaining agreement between the City of Minneapolis and the AFSCME General Unit ( CAF ) . For more information on the terms and conditions of this agreement please visit the link above.

Eligible List Statement

The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire 3 (three) months after it has been established.

Interview Selection

The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate's education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.

Knowledge, Skills and Abilities

1. Computer skills and competence with Microsoft Suite: Outlook, Excel and Word
2. Ability to use and navigate end-user software solutions for security monitoring and receipring goods and drayage.
3. Ability to effectively communicate and manage relationships with diverse internal and external customer groups.
4. Good knowledge of monitoring systems, recording processes, and playback capabilities and procedures.
5. Good typing and data entry skills.

As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose—serving the residents, businesses and visitors of Minneapolis.

The City of Minneapolis is proud to be an Equal Employment Opportunity employer.

Benefits Summary Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, please visit the benefits page . Insurance Health insurance Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees one plan design with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet and HealthPartners Medical Group First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica. Dental insurance The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees. Life insurance The city provides basic life insurance of one times your annual salary up to $50,000. You can elect to purchase optional life insurance. Paid time off Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and collective bargaining agreements . Paid parental leave City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child. Retirement City employees earn a pension and may choose to participate in additional retirement savings programs.

• Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits.
• Deferred compensation : Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS).

Transportation Eligible City employees may choose to participate in the following transportation programs:

• Metropass: The Metropass program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price.
• Parking or Van Pool: The City of Minneapolis Transportation Benefits Plan gives you options to pay certain commuting costs, such as qualified parking and van pool expenses, with pre-tax dollars.

Learning and development To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University, St. Catherine's, and St. Mary's University of Minnesota are available to City employees. Other perks Employees can also take advantage of flexible spending accounts, the Emotional Wellbeing Solutions , health club discounts and more.

01 How did you find out about this position? (Select all that apply)

• Recruiter
• City of Minneapolis website
• City of Minneapolis employee
• City of Minneapolis Career Opportunities Bulletin
• Friend, family, or community
• League of Minnesota Cities website
• Diversityjobs.com website
• Governmentjobs.com website
• Indeed.com website
• Minnesotajobs.com website
• Minnesota Council of Nonprofits website
• Other Website
• LinkedIn
• Twitter / X
• Facebook
• Other social media site
• Newspaper
• Other media
• College or University
• Community organization
• Job Fair
• Professional association
• Site Visit
• None of the above

02 Please specify where you heard about the position (e.g., website name, City of Minneapolis employee name, job fair, professional association). 03 Please indicate below the highest level of education that you have completed.

• None
• High School Diploma or GED
• Associate Degree
• Bachelor's Degree
• Master's Degree or Higher

04 Please list the number of years of customer service experience you have.

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

05 I am willing and able to (check all that apply):

• stand and walk for long periods of time.
• lift / maneuver / move equipment of medium to heavy weight.
• work a flexible schedule including evenings, weekends
• be available for emergency 'call back' to work.
• I am unwilling or unable to do or perform any of the above answers.

06 How much user experience do you have operating Closed Circuit Television (CCTV) software and hardware?

• I have no experience operating CCTV software and hardware.
• I have at least 1 month but less than 3 months experience.
• I have at least 3 months but less than 6 months experience.
• I have at least 6 months but less than 12 months experience.
• I have 1 year or more of experience

07 How much user experience do you have operating a Life/Safety system that encompasses fire alarms, smoke beams and smoke detectors.

• I have no experience operating a Life/Safety system that encompasses fire alarms, smoke beams and smoke detectors.
• I have at least 1 month but less than 3 months experience.
• I have at least 3 months but less than 6 months experience.
• I have at least 6 months but less than 12 months experience.
• I have 1 year or more of experience

08 How much user experience do you have operating an Access-Control System that encompasses door alarms, locking and unlocking doors, and authorizing access to doors by computer?

• I have no experience operating an Access-Control System that encompasses the above.
• I have at least 1 month but less than 3 months experience.
• I have at least 3 months but less than 6 months experience.
• I have at least 6 months but less than 12 months experience.
• I have 1 year or more of experience

09 Do you have experience with documentation and report writing in the field of Security?

• Yes
• No

10 If you answered "Yes" to the above question, type here what your experience is with documentation and report writing in the security field. If none, write N/A. 11 What other security platforms/programs do you have experience using? If none, write N/A. 12 There are 2 shifts available for this position. Please select your preferred shift:

• 6:00am-2:00pm, Friday through Monday (32 hours/week)
• 2:00-10:00pm, Thursday through Monday (40 hours/week)

* Required Question

Employer

City of Minneapolis

Address

350 South 5th Street Room 1 Minneapolis, Minnesota, 55415

Phone

(612) 673-2282

Website

http://www.minneapolismn.gov/jobs