Fish And Wildlife Technician 2 - Customer Service And Licensing Technician (PCN 114248)

Fish and Wildlife Technician 2

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

The Alaska Department of Fish and Game, Division of Sport Fish is recruiting for a Fish and Wildlife Technician 2 located in Fairbanks!

What you will be doing:

• Sell and issue hunting, fishing, and trapping licenses, permits, and tags using the department's licensing system while accurately handling payments and transactions.
• Explain State of Alaska sport fishing and hunting regulations,
• Provide general information about local fishing opportunities and refer members of the public to appropriate ADF&G staff for more detailed questions.
• Assist with seasonal public education programs and outreach activities conducted by the Communications & Outreach staff.
• Stock informational materials and maintain the visitor lobby.

Our mission, values, and culture: The mission of the Division of Sport Fish is to protect and improve the state's sport fishery resources. The Alaska Department of Fish & Game strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully. You will be part of a team of dedicated professionals working to sustain Alaska's remarkable sport fisheries while helping the public understand and enjoy these resources.

Benefits of joining our team: The Region 3 Communication & Outreach team consists of an Education Associate, an Information Officer, and seasonal customer service staff who work together to provide information, outreach, and licensing services by communicating fisheries science, regulations, and fishing opportunities to the public. In the Fairbanks office, you will work with biologists studying and managing Alaska's fish and wildlife, contributing to work that helps sustain these resources for anglers, communities, and future generations. Our office is located at the Creamer's Field Migratory Waterfowl Refuge, giving you direct access to miles of trails for walking, biking, wildlife viewing, and bird watching right outside the door, making it a uniquely beautiful and inspiring place to come to work every day.

The working environment you can expect: This position is based at the Alaska Department of Fish and Game office on College Road in Fairbanks, located on the Creamer's Field Migratory Waterfowl Refuge. You will work at the customer service desk in the public lobby/visitor center, a busy space featuring large wildlife and fish displays that regularly attracts visitors seeking information about Alaska's fish and wildlife.

Who we are looking for: We are interested in candidates who possess some or all of the following position specific competencies:

• Customer Service: Works with the general public to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities and other individual differences.
• Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

To view the general description and example of duties for a Fish and Wildlife Technician 2, please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs.

Special Note: Valid Driver's License required. CPR/First Aid Certification: Training will be provided by the department at no cost to the employee. Requires completion of a Marine Safety course upon hire, including pool training and survival suit use.