Field Services Representative / Finance / Customer Service #8974

Field Services Representative

The City of Cape Coral is the seventh largest city in Florida, has over 1,500 full-time employees, provides various career path opportunities, and offers a robust training and development program for improving current talents, developing new skills, and building effective business relationships.

Perks and Benefits:

• Free city-paid employee health coverage, additional for spouse or family
• City Employee Health & Wellness Center for healthcare services
• 5 weeks Paid Time Off (sick & vacation)
• 11 paid holidays
• Pension plan
• City-paid life and long-term disability insurance
• Optional Vision and Dental Plans
• Tuition reimbursement
• Gym membership reimbursement
• And much more!

Qualifications:

• High school diploma and additional six (6) months of advanced study or technical training.
• Two (2) years of experience in water meter reading.
• Must possess a valid state driver's license and obtain a valid Florida driver's license within thirty (30) days of hire or promotion.

Key Responsibilities:

• Performs superior, comprehensive customer service and technical assistance to complete work orders on residential and commercial water accounts.
• Performs turn on/off curb stops at water meters, conducts re-reads to verify read information and takes action as necessary.
• Inspects and audits meters for tampering, malfunctions, or operational deficiencies and maintains appropriate documentation of any irregularities observed; includes multi-meter accounts and matching water flow to meters.
• Investigates and resolves reports of questionable readings and water leaks. Verifies meter ID's, water flow, and related factors.
• Explains billing procedures to consumers and performs connects or disconnects of service according to account status, i.e., delinquency, relocations, new accounts and customer requests.
• Performs other related duties as required.