Department Technical Support Analyst II

Department Technical Support Analyst II

Make an impact: Join the City of Salem Information Technology Department in a mission-critical role supporting the Salem Police Department (PD). As the Department Technical Support Analyst II (DTSA II), you'll ensure that essential law enforcement software runs efficiently, enabling officers, investigators, and staff to serve the community effectively and safely. Learn and grow: In this role, you'll work closely with City staff, IT professionals, and public safety personnel. You will have the opportunity to strengthen your project management skills, sharpen your technical expertise in enterprise-level applications, and play a vital role in improving public service delivery through innovative solutions. What you will do: The DTSA II will work with varied technologies and teams to resolve complex technical issues, identify and implement solutions that enhance operational efficiency, and ensure the integrity and performance of mission-critical systems. This position requires a combination of technical knowledge, analytical skills, and strong interpersonal abilities. Additional information on job responsibilities:

• Administer, maintain, and support specialized applications used by the Salem Police Department.
• Serve as the primary contact for application-related issues, troubleshooting, and enhancements.
• Manage technical projects, system upgrades, and software rollouts.
• Respond to service requests through the City's electronic ticketing system.
• Conduct business process analyses and implement service improvements.
• Provide training and documentation to support user success and application best practices.
• Function as a liaison between Police and the central IT team to ensure alignment and reliability.

What can we offer you for all your hard work?

• Medical, dental, and vision coverage for you and your family.
• Paid vacation and sick time in accordance with City policies.
• Competitive pay.
• Employer-paid PERS contribution of 6%.
• Opportunity for voluntary pre-tax contributions to a 457b account.
• Health care and dependent care flexible spending accounts.
• Voluntary long-term care.
• Employee wellness program.
• Employee assistance program.
• Employee health clinic.
• Position schedule is Monday – Friday between the hours of 8:00 a.m. to 5:00 p.m. with occasional after-hours support.
• Our team follows a hybrid work structure where employees can work remotely or from the office (333 Division Street, NE, Salem, OR 97301), as needed, based on demands of specific tasks and manager approval. This is subject to change based on business needs.
• The City of Salem offers a comprehensive and equitable base salary within the listed range based on your experience, skills, and education. We encourage you to clearly describe how you meet the minimum qualifications and essential attributes in your application materials.

What are the minimum qualifications?

• Must pass the pre-employment background check.
• Must have an Oregon Driver license and meet the City of Salem's driving standards.
• Bachelor's degree in computer science or technology, information systems or software engineering, business administration, or a related course of study, and three years of experience in business process analysis, application design, computer or specialized control systems programming, equipment, and instrumentation typical to the position, or any combination of experience and training that demonstrate possession of the knowledge, skills, and abilities as listed, and ability to perform the essential job functions.
• Must pass pre-employment criminal background check necessary to obtain Criminal Justice Information System clearance and Law Enforcement Data System certification within 30 days of hire.
• Hiring Managers do not have access to view resumes as part of the application review process, please make sure to give detailed information in your application that includes your experience, knowledge, skills, and abilities as requested in the supplemental questions and job advertisement.

What you will bring along:

• Knowledge of strong interpersonal and communication skills;
• Experience demonstrating a commitment to excellent customer service;
• Experience supporting enterprise-level applications in a 24/7 mission critical environment.
• Experience in managing multiple priorities in a fast-paced environment;
• Knowledge of technical troubleshooting, documentation, and user training;
• Experience with a proactive mindset and problem-solving approach;
• Knowledge of strong analytical and problem-solving skills;
• Experience in configuring and installing business applications;
• Knowledge in asset management practices;
• Knowledge of project management capabilities.

About us: Salem is the second largest city in Oregon and the capital city. Centrally located in the Willamette Valley, Salem is 49 square miles in size and extends across to counties, Marion and Polk. The community has well-established neighborhoods and carefully preserved historic buildings with wide diversity and a family-friendly ambiance. The city is home to nearly 180,000 residents. For a full community profile detailing demographics and housing statistics, visit the City of Salem website.

The City of Salem organization has eight primary departments: Community Services, Finance, Fire, Enterprise Services, Legal, Police, Public Works, and Community Planning and Development. Several departments also have functional divisions within their department. The City of Salem employs roughly 1,350 talented and dedicated staff members and works collaboratively with five labor unions.