Customer Service - TITLE Management Specialist

Job Title: Title Management Specialist

The primary purpose of the Title Management Specialist classification is to, under general supervision, act as a cashier, review, approve and issue documents, and assist customers regarding the issuance of legal documents, vehicle titles, court filings, and notary requirements.

Job duties include:

• Assisting customers in-person or by telephone regarding the issuance of legal documents, vehicle titles, court filings, and notary requirements.
• Reviewing documents submitted by customers to determine if sufficient evidence is presented in order to issue a certificate of title.
• Processing transactions, determining authenticity of documentation, issuance, and transfer of vehicle title documents.
• Answering questions regarding title procedures, forms, case information, court dates, and routine, daily procedural matters.
• Directing callers to appropriate section/department.
• Reviewing and approving all electronic titling transactions and verifying authenticity of the documents submitted.
• Acting as cashier to accept and validate money from payment of fees as required for various transactions.
• Balancing cash drawer and maintaining daily records of all transactions.
• Entering and interpreting data from legal documents and vehicle titles on computer and verifying the accuracy of data.
• Performing a variety of clerical tasks in order to assist with the efficient operation of the office.

Major worker characteristics include:

• Knowledge of office practices & procedures; agency policies & procedures; government structure & process.
• Skill in transcription; typing; word processing; equipment operations.
• Ability to deal with problems involving several variables in familiar context; interpret variety of instructions in written, oral, picture, or schedule form; define problems, collect data, establish facts & draw valid conclusions; comprehend & record figures accurately; add, subtract, multiply & divide whole numbers; copy records precisely without error; complete routine forms; maintain accurate records; prepare meaningful, concise & accurate reports; gather, collate & classify information about data, people or things; handle sensitive inquiries from & contacts with officials & general public; resolve complaints from angry citizens & government officials.

Minimum class qualifications for employment include:

• High school diploma or GED, with six (6) months of clerical experience; or any equivalent combination of training and experience.

Additional requirements include:

• No special license or certification is required.

Supervisory responsibilities:

• Non required.

Unusual working conditions:

• May occasionally work on weekends.

Division: Auto Title

Branch: Auto Title West (4153 W. Broad St., Columbus, OH 43228)

Auto Title North (980 Morse Rd., Columbus, OH 43229)