Customer Service Specialist I - Domestic Animal Services

Job Summary

Provides customer service and clerical support for an assigned Division or program. Work involves receiving and assisting callers and visitors; providing information and explaining policies and procedures; collecting payments and applications; and performing a variety of routine clerical duties.

Essential Functions

• Answers division/department telephones and incoming correspondence; assists callers with questions regarding division programs, services or procedures; refers callers to other staff members as appropriate; and takes messages; may operate switchboard.

• Receives, screens and assists visitors and/or customers; provides information; and/or directs visitors to appropriate staff member or division; provides information regarding Division programs; explains policies and procedures; receives applications, payments, requests and/or complaints; and researches and provides information from division databases or records as requested.

• Provides forms, applications, receipts or other documents to visitors/customers upon request; assists customers with completing forms.

• Performs general clerical work to support Division programs and operations; enters and maintains information in Division databases; retrieves information upon request; copies and files documents, schedule conference rooms or meetings; maintains mailing lists.

• Prepares correspondence, letters and memos; types and completes forms and other documents. Issues permits and certificates which have been prepared and/or approved by professional/ technical staff; prepares and/or maintains Division resources such as maps, code books, etc.

• Receives forms, applications and/or fees from customers, clients and/or residents; logs/records related information such as customer name, date received or dollar amount, etc.

• Receives, dates and distributes incoming mail. Prepares outgoing mail; makes photocopies of documents; distributes and/or faxes documents upon request.

• Maintains a variety of Division files and records, such as program and operational files, mailing lists, client files, etc.

• May operate two-way radios to communicate with field personnel.

Minimum Qualifications

• High school diploma or GED required.
• No experience is required; six (6) months of related experience is preferred.
• Fingerprinting required.

Supplemental Information

• Salary offers above the minimum pay grade may be considered based on qualifications.
• Essential Employees may be required to work during an undeclared or declared emergency. The County's Administrative Office will determine who will be required to work on an incident-by-incident basis.
• This job posting is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.