Customer Service Specialist, Senior

Job Opportunity At Pinal County

If you're looking for meaningful work where you can make a direct impact on your community, enjoy the best benefits package around, and save for retirement, look no further. At Pinal County, we are celebrating 150 years of serving our community and improving the lives of our residents every day. If you're considering making a change, think about contributing to the services and infrastructure that directly affect our citizens. Help us shape the next 150 years! P.S. Don't forget to check out our amazing benefits package.

An Employer that values each employee and prioritizes a work experience that provides ample time for stress reduction and work-life balance.

Paid vacation and sick leave:

• 15 vacation days accrued annually starting day one
• After three (3) years of service, 18 vacation days accrued annually
• After five (5) years of service, 20 vacation days accrued annually

Ten paid holidays + one paid floating holiday to use as you wish

13 sick leave days accrued annually starting day one

Paid sabbaticals every five (5) years:

• Two-week sabbatical after five years of continuous service
• Three-week sabbatical after ten years of continuous service
• Four-week sabbatical after fifteen years of continuous service
• Four-week sabbaticals every five years after fifteen years of continuous service

Comprehensive wellness program:

• Quarterly wellness challenges
• Vision exams and optometry events onsite
• Vaccination clinics
• Onsite mammogram and prostate screening events
• Skin cancer screening events onsite
• Biometrics and health screening events onsite
• Financial health and retirement planning events onsite & online
• Fitness resources and onsite sessions like yoga and tai chi

Retirement plans with generous employer contributions - guaranteed lifetime benefit!

Variety of top tier affordable medical, dental, and vision plans:

• Some medical plans with zero employee premium cost

Tuition reimbursement program

Alternative work schedules

Telehealth

Qualified employer - public service loan forgiveness program - Department of Education

Employee assistance program with ongoing training & development options

Civil service leave

Van pool options

Short-term disability - employer paid

Basic life insurance - employer paid

Flexible spending accounts for dependent care and medical expenses

Suite of voluntary benefits including additional life, accident, critical illness & cancer insurance

Additionally, collaborate with a talented team committed to making Pinal County an outstanding place for residents and staff. Working at Pinal County is an investment in you.

Perform a variety of tasks to enforce state regulations and county codes and ordinances governing land use issues.

Answer all phone calls coming into the main line.

Greet and meet customers within.

Complete all public records as assigned and answer all emails.

Research information in various county databases.

Check customer's paperwork for completeness, explain requirements, and assist with completion of application.

Check site plan for setbacks and other distances with the use of an engineer scale.

Explain zoning and the use that applies per the ordinance to the customer.

Enter application information into the computer system with customer.

Make copies of the application and the site plan to ensure the other departments see the customer.

Maintain absolute confidentiality of work-related issues, customer records, and restricted county information.

Acts as a lead position to customer service specialist position.

Perform other related duties as required.

High school diploma or GED equivalent.

Three (3) years of progressively responsible general office and clerical experience.

Newly established Arizona residents must have one.

Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.

Knowledge of business English, spelling, and arithmetic.

Knowledge of clerical and office practices and procedures.

Skill in using data processing systems and other office equipment and machines.

Ability to follow written and verbal instructions.

Ability to communicate effectively orally and in writing.

Ability to establish and maintain effective working relationships with employees, other agencies, and the public.

The work is sedentary, requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The work also requires the ability to finger, perform repetitive motion, hear, speak, and demonstrate mental and visual acuity. Work is performed in a safe and secure work environment that may periodically have unpredicted requirements or demands.

We appreciate your interest in our employment opportunities. At Pinal County, we value professionalism and treating others with respect. If these values are not demonstrated throughout the application and interview process we reserve the right to remove your candidacy from consideration and may impact your future Pinal County applications. The hiring salary for this position is dependent upon experience, qualifications, and position funding; starting salaries above the first quartile require additional approval.

All qualified candidates eligible to work in the United States are welcome to apply. However, visa sponsorship is not available.

Pinal County does not participate in STEM Optional Practical Training (STEM OPT).

Pinal County requires pre-employment screening, which includes a motor vehicle record check, a comprehensive background check (encompassing employment, education, and criminal history), and drug testing for safety-sensitive roles. Criminal convictions do not automatically disqualify candidates from employment. Employment offers are contingent on successful pre-employment screening. If driving is a requirement of the position, you must have a valid Arizona State Driver's License in accordance with Arizona State Law.

Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties, just as though they were actually written out in this description.