Customer Service Specialist

Customer Service Representative

Lee County is looking for a compassionate and dedicated Customer Service Representative to join our Animal Services team. In this role, you'll deliver outstanding customer service, handle inquiries, manage complaints, process orders, and provide vital administrative and operational support. Whether in-person, over the phone, or in the field, you'll interact with the public in a professional and positive manner.

What You'll Do

• Serve as the primary contact for customers, resolving inquiries, processing orders, and ensuring satisfaction.
• Assist with forms, reports, and data entry in the department's database.
• Manage stray animal control requests and communicate with field operations.
• Assist in the veterinary clinic, vaccinate stray animals, and occasionally fill in for Animal Services dispatch.
• Help customers with various needs while maintaining accurate records of interactions.

What We're Looking For

• High school diploma or GED (or equivalent)
• One (1) year of fast-paced customer service experience

• Valid driver's license with an acceptable driving record
• Animal handling
• Proficiency in Microsoft Office
• Experience with Chameleon software
• Familiarity with communication systems, such as two-way radios and digital cameras
• Strong written and verbal skills; ability to explain policies clearly
• Excellent organizational skills with a focus on problem-solving and customer satisfaction

Work Schedule

• Hours: Monday – Saturday, 8:00 AM – 4:30 PM
• Rotations: Rotating days off with one late evening shift each week (until 5:30 p.m.)

Why Join Us? As a Customer Service Representative with Animal Services, you'll directly contribute to the well-being of animals and the community. Your work will help ensure animals are treated with care, safety, and respect, fostering a positive relationship between the department and the public. The role offers a chance to make a real difference in creating a compassionate and safer environment for residents and animals alike.

About the Department

Lee County Domestic Animal Services is dedicated to protecting public health and safety through effective animal control and shelter services. The department enforces animal-related laws, reunites lost pets with their owners, provides care and adoption services for animals in need, and educates the community on responsible pet ownership. Through enforcement, outreach, and collaboration, the department works to create a safer and more compassionate community for people and animals.

About Lee County

Lee County is located in beautiful Southwest Florida and is home to over 800,000 residents. We are dedicated to serving our community with high-quality services and a focus on sustainability and innovation. Join us in making Lee County a great place to live, work, and visit. Find out more about Lee County at Lee County Government.