Customer Service Representative IV - 1832
Government Jobs
Job Opportunity
This is the lead vocational-level Customer Service Representative position.
Incumbents are seasoned employees who provide research, analysis, and interpretation of rules, policies, procedures, and laws and serves in a liaison role to resolve problems with an agency, corporation, or other entities. At this level, problems are often of a non-routine nature, requiring judgment in determining an appropriate course of action, and increased technical knowledge in order to analyze, interpret, and apply laws and rules, and give information to customers. Employees at this level may contact a public or private entity in response to a customer complaint or request for advice, clarify the disputed issue, research applicable laws and regulations, and negotiate a course of action fair and just to both parties. Employees either independently resolve issues or refer them to a higher authority if necessary. The incumbent may provide work direction to lower-level positions. This position may require specialized training and knowledge.
What you'll need to be successful: Successful candidates are a team player, have a good attitude, are ready and willing to learn and grow, have strong attention to detail, strong communication skills, good data processing skills, clerical with Excel experience with excellent organizational and communication skills.