Customer Service Representative II
Government Jobs
Marine Resources Administrative Assistant
This is intermediate level administrative work which involves licensing or registration activities in a state agency. Incumbents perform a variety of administrative and customer service duties related to the agency's license and boat registration units. Work involves considerable public contact and is performed in accordance with established regulations, procedures, and administrative directives under the direction of an administrative superior. Interprets and applies governing statutes, rules, regulations and policies and provides information to the general public and statewide agents; Coordinates point-of-sale license and registration activities with statewide agents; Assists the public in purchasing or renewing hunting, fishing or specialized licenses; Assists the public in the registration of boats; Evaluates applications and associated credentials for licensure or registration requirements; Researches and analyzes administrative problems and resolves discrepancies or complaints; Coordinates licensure and registration functions with other divisions; Assists in compiling investigative reports for agency accountability and administration; Audits accounts/sales transactions and tests for compliance; Verifies deposits of money received for license and registration fees and balances transactions; Compiles and maintains statistical and fiscal records of various transactions; Performs related or similar duties as required or assigned.
Successful interaction with the public. The incumbent provides customer service support with license sales and is knowledgeable with marine rules and regulations. The work is performed with independence and requires considerable judgment and discretion.