Customer Service Representative (transportation)

Customer Service Representative

The Broward County Board of County Commissioners is seeking qualified candidates for Customer Service Representative in the Transportation Department. The Customer Service Representative in Transportation is responsible for providing high-quality service to passengers, the public, and internal stakeholders by responding to inquiries, resolving issues, and ensuring accurate communication regarding transit services. The representative serves as the primary point of contact for information related to routes, schedules, fares, service changes, and policies. This role assists in processing customer requests, documenting feedback, coordinating with operations staff, and promoting positive customer experience across all transportation services. The position works under close to general supervision according to established procedures, while exercising judgment on how and when to complete assigned tasks. Work is performed in a 24/7 operational environment across three (3) work locations off site in addition to Government Center West. This includes various shifts, seven (7) days per week including evenings, weekends, and holidays, with the need to report to multiple work locations as operationally required.

Minimum Education and Experience Requirements Requires one (1) year in customer service or customer relations or closely related experience. Special Certifications and Licenses Possess and maintain a valid Florida Class E Driver's License based on area of assignment. Other Requirements Must work rotating shifts, weekends, holidays, mandatory overtime as required by a 24/7 operations environment. Must be able to work at multiple field locations in Broward County to include periodic rotation between the field locations based on operational needs.

Preferences Associate or Bachelor's Degree in field related to area of assignment Two (2) years of experience in cash handling and/or accounting Two (2) years of experience in the use of a personal computer to enter and retrieve information or transit experience Bilingual: Ability to speak, read or write fluent in Spanish and/or Creole in addition to English Two (2) years of experience in customer service, or a call center, or customer relations, or a closely related experience