Customer Service Rep I

Job Characteristics

The City of Eustis is seeking a trustworthy, responsible individual who, under direct supervision, performs entry-level clerical and cashiering work involving the receipt of city utility payments and other miscellaneous payments. Employee provides assistance and explanation to general billing and consumption inquiries through applied customer service skills. Work policies and procedures are specific and well established; however, work may be performed with some independence once experience is gained. Examples of Machines, Tools and Equipment Used: General office and computer equipment Supervision Received: Customer Service Manager

Essential Job Functions

• Receives, counts and records cash and negotiable instruments for payment of utility bills or miscellaneous payments;
• Responsible for accurate data entry;
• Answers customer inquiries concerning bills, rates, adjustments, service and meter readings;
• Establishes and maintains records of utility accounts;
• Prepares work orders;
• Balances daily receipts and cash till;
• Researches and compiles information for utility records;
• Receives and transmits information to various city departments based on work orders;
• Answers the phone, provides information, and takes messages as necessary;
• Sorts, and records returned utility invoices;
• Provides lien request information to the City Clerk;
• Performs other related duties as required.

• Serves as backup to Customer Service Representative II; assists the City in the preparation for and aftermath of a major emergency such as a hurricane or other storm or disaster, as needed.

Requirements

Knowledge, Abilities and Skills: Knowledge of basic cashiering methods and procedures; knowledge of business mathematics; knowledge of modern office practices and procedures; basic knowledge of Microsoft Office and Outlook. Ability to work well with others and assist the public cooperatively and courteously; ability to work calmly and professionally, in a fast-paced environment; ability to process transactions quickly and accurately; ability to research and compile information and maintain accurate records; ability to carry out assignments with minimum instructions; ability to read and write English; ability to remain at a city work shelter, before, during and after a hurricane or other storm or disaster, if asked. Minimum Qualifications: High School Diploma or recognized equivalent; supplemented by two (2) years cashiering and/or customer service experience, with a demonstrated ability to read/write English and perform math calculations accurately and quickly. Other related experience may be considered. Working Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m.

Supplemental Information

Physical Demands: This is primarily sedentary work. Requires sitting for long periods of time; reaching and bending; good finger/hand dexterity and hand/eye coordination; good eyesight, hearing, and speech. Salary Information: $16.6826 per hour ($34,699.85 annually); EXCELLENT benefits (Note: Benefit information is posted on the city website at www.eustis.org, or call Human Resources at 352-483-5472). Applicants should expect a starting salary of $16.6826 per hour. Only applicants with the most job-related qualifications will be selected for interview and further consideration. Additional consideration may be given to applicants with more extensive education, training, or experience. Final candidates will be subject to skills testing to include: typing (minimum 35 CWPM). customer service, money handling, and ten-key. Final candidates may be required to pass a drug test and will be given a conditional offer of employment contingent upon satisfactory results of a thorough background check, including criminal history. Closing Date: Open until closed by the City Important Information: Applications must be received no later than 5:00 pm on the closing date as listed above. The City may close positions posted with an Open closing date at any time without prior notice. The City's application is required. The online application is the preferred method, but printed applications are also available in person at 109-A East Orange Ave, Eustis. Office hours are 8:00 am to 5:00 pm Monday through Friday. For assistance or more information, please visit Human Resources at www.eustis.org or call 352-483-5472. Under Florida Law, all application materials are public record and subject to public scrutiny.