Customer Service Rep - Call Center

Customer Service Representative

The Southeast Health District, Call Center is seeking a highly qualified candidate to fill the full-time, salaried position of Customer Service Representative based in Waycross, GA.

It is our mission at the Southeast Health District, to promote and protect the health of people in Southeast Georgia, wherever they live, work and play, uniting with individuals, families, and communities to improve and enhance their quality of life. We have clinic locations in 16 counties in Georgia, including Appling, Atkinson, Bacon, Brantley, Bulloch, Candler, Charlton, Clinch, Coffee, Evans, Jeff Davis, Pierce, Tattnall, Toombs, Ware and Wayne counties.

As a member of the Southeast Health District, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways.

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play.
• Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and the people of Georgia.
• Work with a Dynamic and Diverse Team – Collaborate with employees who share ideas and leverage collective strengths.
• Achieve Career Longevity – Take advantage of opportunities for learning and development that support a long-term career.
• Take Part in a Hands-on Working Culture – Work in a unique culture of active engagement and problem-solving, no matter your role.
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like yourself.

Under limited supervision, provides exceptional customer service and administrative support for the District Call Center by answering inbound calls, assisting clients with Health Department programs and services, scheduling appointments accurately, conducting next-day reminder and missed appointment calls, and ensuring callers receive timely and accurate information. Provides call coverage and support for county health departments as needed, delivers low-risk nutrition education to WIC clients in accordance with program guidelines, and assists with client intake and workflow processes utilizing systems such as M&M, GA-WIC, and DHD. Also assists with preparing and distributing materials to county health departments, processing daily money reports and bank deposits as needed, and performing other related duties in support of district operations and public health services.

High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required. Computer experience (Word, EXCEL, data entry, etc.); Public Health experience; Experience working in an office and/or clinic setting; Customer Service skills; Previous Call Center experience. Bilingual-Spanish or Haitian Creole.

The Southeast Health District (SEHD) is committed to fostering a culture of health and well-being among its employees. To support this commitment, SEHD encourages staff to incorporate regular wellness activities and make lifestyle choices that promote overall health.

To assist employees in achieving their wellness goals, the use of designated wellness breaks during the workday is authorized. Employees may utilize up to 30 minutes per workday for wellness activities, which can be taken as two 15-minute breaks or one 30-minute break.

Current State employees are subject to State Personnel Board rules regarding salary. Southeast Health District accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. SEHD will contact educational institutions to verify degree, diploma, licensure, etc.

The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.

As an employee of SEHD, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

SEHD is an Equal Opportunity Employer. Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

Applicant selected will be required to provide an "official" college transcript, if applicable. The SEHD may contact education institutions to verify degree, diploma, licensure, etc.

Drug and Medical Screening may be required.

Fingerprint Criminal Records Investigation is required.