Customer Service Rep - Apex Centre (seasonal)

Job Title

Responsible for creating the first and last impressions of The Apex Centre experience for Members and Guests by providing warm welcomes, magic moments, and fond farewells who enter and leave the facility.

Essential Functions/Knowledge, Skills, & Abilities

General expectations for all employees include understanding how team, department, and City goals are interconnected, contributing to a positive work culture, maintaining regular and reliable attendance, assessing work performance, contributing to the development of others, working as part of a team, continuously learning and developing, and performing a fair share of team responsibilities.

• Provide positive and enthusiastic customer service to all Members and Guests through compliance with the proper Apex Centre phone etiquette by greeting members by name, exceeding their expectations with service, saying good bye and inviting them back again the next day.
• Assist Members and Guests with program registrations and facility bookings for facility programs and services in accordance with service desk software.
• Promote all facilities, programs and services when in contact with Members and Guests.
• Conduct oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of The Apex Centre. This includes being in facility wearing approved attire and nametag.
• Attend all scheduled employee meetings.
• Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc.
• Resolve customer questions/complaints
• Process sales, cash handling and drawer count down accuracy required at each shift.
• Arrive to work every day, on time as scheduled.
• Perform other tasks as needed or directed.

Other job functions include performing other duties as assigned or directed.

• Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.).
• Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided.
• Ability to produce desired work outcomes, including quality, quantity, and timeliness.
• Ability to plan and organize work, time, and resources, and if applicable, that of subordinates.
• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect.
• Build professional relationships with internal staff and customers.
• Offer flexibility and adaptability, especially during times of change.
• Communicate effectively both orally and in writing.

Required Qualifications

Minimum qualifications include being at least eighteen years of age and having cash handling skills, and ability to manage a register. Preferred qualifications include basic computer and phone skills, and some related work experience. Conditions of employment include passing a drug screen and background check.

Physical Demands/Supplemental

Physical demands include sitting, standing, walking, and reaching with hands and arms. Must be able to see, speak, and hear. Regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds. Employees will stand and walk for extended periods of time. Work environment includes an indoor environment that is smoke and drug free, occasionally wet and humid, and moderately loud. Outdoor work environment may result in exposure to extreme weather conditions such as heat, cold, and humidity.