Customer Service Receptionist – General Services

Job Title

Serve as primary point of contact for the Borough to include answering, screening, and directing phone calls to appropriate departments and staff. Provide clerical support for the General Service Department and other Borough Departments. Process requests for Borough ID cards and ADA cards for the public.

Typical Duties

1. Perform clerical duties for the General Services Department and the Borough. Answers, screens, and directs phone calls to departments/staff, or take messages as needed. Provide routine information to the public to include location of departments, staff and meetings. 2. Issue Borough ID cards for employees. Issue ADA cards for the public per Borough policy. Schedule appointments for ADA cards upon receiving an application from a valid medical provider. Ensure program compliance. Monitor ID card supplies to ensure adequate inventory is available. 3. Provide routine clerical support for various Borough departments as assigned by General Services Manager or designee, (stuff envelopes, apply labels, stamping, etc.). 4. Primary point of contact for departments checking out motor pool vehicles. Create monthly calendars and monitor log sheets for motor pool vehicles. 5. Backup for opening the Juanita Helms Administrative Center (JHAC) building. 6. May assist in keycard control. 7. Perform other tasks as assigned.

Position Requirements

Minimum qualifications: 1. High school diploma or equivalent and two years of receptionist and customer service experience. Knowledge, skills, and abilities: 1. Must be extremely detail-oriented, personable, able to multitask, and have professional phone etiquette. Must be punctual. Ability to effectively communicate, both written and verbal, in a business environment. 2. Ability to greet the public in a pleasant and courteous manner, promptly answer telephone calls, and transfer calls to the correct departments. 3. Demonstrated ability to work effectively and courteously with the general public, other organizations/agencies, and other staff members. Ability to perform duties in an efficient, professional, and courteous manner. 4. Ability to use Microsoft Word, Excel, and Outlook. Ability to operate the ID card database program, digital webcam camera, and ID card printer. 5. Must be capable of functioning with minimal directions and perform work in an organized and professional manner, sometimes under stressful conditions. 6. Ability to provide general maintenance to ID card printer as needed. Other: 1. This position requires a criminal background check. A proficiency test may be administered.

Additional Information

Job contacts: Continuous contact at all levels of the Borough and frequent contact involving outside organization/agencies. Job responsibility: Does not supervise; performs mostly routine duties with a few minor problems that must be resolved on own initiative with little immediate supervision; the consequences of error, carelessness or mistaken judgment require minimal effort to recover. Work environment: General office where conditions are pleasant; good, clean conditions where accidents/hazards are negligible; requires short periods of light lifting, pushing or pulling (1-25 lbs.).

Application procedure: Apply online. Individuals interested in applying for this position must submit a completed online application on or before the closing date and time as specified in the Job Posting. Online applications can be located at www.governmentjobs.com/careers/FNSB. For additional information please call (907) 459-1202 or the Borough Direct Job Line at (907) 459-1206. The Borough complies with the Americans with Disabilities Act (ADA). If you need an accommodation to participate in the application/interview/selection process, contact the Human Resources Office at (907)459-1202 or the EEO office. The EEO Compliance Officer can be contacted at (907) 459-1309. AN EQUAL OPPORTUNITY EMPLOYER.