Customer Service Assistant

Customer Service Assistant

King County Juvenile Court Services is seeking qualified applicants for a full-time Customer Service Assistant. This position is responsible for engaging and assisting visitors to the court. The incumbent acts as a source of logistic information for court involved youth, their family members, various community visitors, and vendors. Responsibilities include providing customer service that typically involves receiving and handling visitors' inquiries and/or complaints and responding to information requests. Assist with peer parent engagement and feedback recommendations for collecting information that supports improving systems and wayfinding. Support community resource fairs and outreach. Work is performed under general supervision, requiring a moderate degree of independent judgment. It is the vision of King County Superior Court (KCSC) to be open to all, trusted by all, and to provide justice for all. To fulfill Superior Court's Mission, Values, and Vision, employees at all levels serve the complex needs of a diverse population of Court users. Applying equity and social justice principles is a daily responsibility and a foundational expectation. At KCSC, we are dedicated to building a diverse and authentic workplace centered in belonging.

Who may apply: This position is open to all qualified applicants. Applications may be placed on an eligibility list for future recruitments. Work location: This position is primarily located at the Patricia Clark Children and Family Justice Center in Seattle. The incumbent may also be required to work at other Superior Court locations. Work schedule and terms: This full-time position is hourly (overtime-eligible) and subject to the overtime provisions of the Fair Labor Standards Act. The incumbent will work 35 hours per week. The workweek is normally Monday through Friday, 8:30 a.m. to 4:30 p.m. Variations from these hours may occur. Additional materials required: Please include a resume and letter of interest describing how you meet or exceed the requirements for this position. These materials are supplemental to your application. You must still completely fill out the on-line application with your relevant education and work experience. Your application may be rejected as incomplete if you include relevant information only on the resume or cover letter. Applications that state "see my resume" are considered incomplete and will not be accepted. Please note that you can attach multiple documents to your application. Your options are: 1) Copy and paste one or more documents into the text resume section of the application; or 2) Attach multiple documents/files in the attachment section.

The following duties are not intended to represent the entire functional capacity of the position at the task level.

• Welcome and educate court visitors of the Bobbe J. Bridge Resource Center about general court processes, resources for youth, families, and the community.
• Guide visitors to community meeting spaces, courtrooms, interpreter services, childcare (if available), Clerk's office, resource center, and other departments within the CCFJC.
• Provide program-specific information to internal and external customers via phone, email, and in person.
• Interview and screen individuals to identify service needs and required documentation.
• Build and maintain relationships with community partners.
• Perform administrative tasks including mail handling, meeting scheduling, supply ordering, and document management.
• Coordinate workshops, trainings, building tours, and special events; maintain parking and feedback systems.
• Collect, research, and manage data for reporting and recordkeeping; perform data entry and updates.
• Assist in coordinating parent engagement efforts including support groups, school outreach, and youth program research.
• Support stakeholders with events hosted at the CCFJC.
• Assist with clothing shop operations, documentation, and inventory of teen-friendly donations.
• Maintain and distribute accurate flyers, handouts, and respond to resource requests.

A high school diploma or GED, and one-year experience performing general information processing sufficient to successfully perform the essential duties of the job mentioned above. Experience in a high-volume receptionist or resource center environment work is preferred. Demonstrated experience and working knowledge of various software applications including Word, Access, Excel and Outlook are required. Court or legal office experience is desirable. Must be able to communicate effectively with a wide range of people in a professional manner and maintain good working relationships. Must be a team player with a demonstrated ability to multi-task and work in a fast-paced and stressful environment. Must have excellent written and oral communication, time management and organizational skills. If you are excited about this role but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the needed candidate for this or other roles.

Special requirements: The ability to reliably travel throughout the county is required. Finalists must successfully pass a criminal background investigation and reference check. Criminal background records are not automatically disqualifying. Selection process: Application materials will be screened for qualifications, and the most competitive candidates will be invited for interviews. Union membership: Positions in this classification are not represented by a union.

King County Superior Court is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation.

If you have questions regarding this position, please call King County Superior Court Human Resources at 206-477-1529.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options
• Life and disability insurance
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs