Customer Service Assistant (office Support Assistant II - Represented)

Customer Service Assistant (Office Support Assistant II - Represented)

Anne Arundel County Government is looking to fill a full-time, permanent, represented Customer Service Assistant (Office Support Assistant II - Represented) position in the Customer Service Section of Waste Management Services within the Department of Public Works. This varied and diversified office support work provides a full range of general office support tasks. Contacts are with county employees at all levels and with the general public to receive and provide information, respond to complaints, and answer questions.

Nature and variety of work: An employee in this class performs various difficult office support tasks in support of the assigned office or program area. This class of work is distinguished from the Office Support Assistant I by the complexity of work and independent judgment required in completing assignments. The supervisor provides general guidance for new or unusual assignments and recurring assignments are performed independently. The employee follows established procedures and reference manuals containing laws, regulations, and procedures to accomplish tasks. Employees perform work using a variety of office automation equipment and software applications to produce forms, documents, and correspondence in a variety of formats. Work is performed in an office setting and is passive. Work products affect the accuracy and reliability of further processes and services. The work involves meeting deadlines and possessing time-sensitive documents. Work includes the operation of a computer keyboard and video display terminals. Work performance is reviewed and evaluated by a supervisor.

Knowledge, skills, and abilities: Considerable knowledge of modern office practices, procedures, and equipment. Considerable knowledge of business English, spelling, and arithmetic. Considerable knowledge of departmental rules, regulations, procedures, and functions. Ability to establish and maintain effective working relationships with other employees and the public. Ability to process office forms, claims, bills, requests, and applications. Ability to prepare statements and notices, computing applicable charges based on records and regulations. Ability to meet time-sensitive deadlines and handle confidential records.

Minimum qualifications: Education: Graduation from high school. Experience: Two (2) or more years of experience in general office support duties. Note: Longevity pay is available based on years of service.

Supplemental qualifications: Preference will be given to applicants who possess the following: 1. Strong customer service skills. 2. Proficiency in the use of the Microsoft Office Suite applications (PowerPoint, Excel, Word) and/or G-Suite (Google Docs, Sheets, Slides, etc.). 3. Experience screening customer calls and greeting walk-in customers. 4. Experience in Waste Management such as curbside collection with recycling, trash, or yard waste.