Client Support Technician Team Lead
Government Jobs
Job Title: IT End User Support Supervisor
Accountable for the supervision of a team that provides IT end-user contractual service management support services. Responsible for the supervision of the provision of IT end-user service management support, including a portfolio of software and hardware products. Oversees end-user start-up and ongoing usage training. This position typically exists in an environment where a small team of IT end user support staff is required due to the number of end users supported. Please note that this position is NOT REMOTE. — Benefits Offered: Flexible Work Hours, Retirement Plan, Deferred Compensation Plan, Group Health Insurance, Paid Holidays, Paid Vacation, and Sick Time.
Good customer service skills are required. Knowledge of troubleshooting Microsoft Windows, Desktops, and Laptops. Effective time management, the ability to work collaboratively with a team, and strong leadership skills. Attention to detail is critical.
Typically requires High School Diploma or high school equivalency and 5-8 years of experience in an IT end user support environment.