Administrative Support Technician III (day Shift) - Police, Information & Technology Management

Job Opportunity at Howard County Government

Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 85 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.

We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations. What you'll like most about working at Howard County Government:

• We are committed to workplace excellence in every area of County government.
• We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!
• We offer competitive compensation and great benefits including medical, retirement, and wellness programs.
• As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

Position Summary: This position is an advanced, highly responsible technical one, performing critical tasks for the police department, which may include supervisory responsibility, under general supervision from an administrative or technical superior. Work includes analytical administrative support work, and technical tasks which are essential to the successful operation of several specialized functions.

Essential Duties and Responsibilities: Include the following. Other related duties may be assigned.

• Complete instruction in METERS/NCIC certification and re-certification to Departmental members and members of other law enforcement Agencies.
• Maintain student records, grades, and coordinate with Maryland State Police and DPSCS.
• Order and compile NCIC/CJIS class supplies from the FBI through a LEO account.
• Conduct extensive research and complete Federal and State mandated monthly validations on all the Department's METERS/NCIC entries inclusive of warrants, securities, missing persons, license plates, vehicles, boats, vehicle/boat parts, guns, toxic chemicals, and law enforcement credentials.
• Responsible for the receipt and process of all warrant documents and criminal summons, computer reporting, true test copy correspondence, placing MVA flag and releases, creating and sending correspondence for service and/or detainer notifications, clearing and canceling NCIC/ METERS/CJIS warrant entries, identifying and coordinating subject location identification, completing all court document coordination.
• Handle telephone inquiries from citizens, attorneys, District Court clerks, Federal and Local Law Enforcement agencies, Department of Corrections, Court Commissioners and federal background investigators. Utilize all systems to satisfy these requests.
• Maintain control and complete analysis of records management system that tabulates crime statistical reported to the State and used for internal operational and administrative needs.
• Assist with identifying documents responsive to Departmental PIA requests under the direction of a supervisor.
• Prepare, scan and conduct quality control checks on all archived electronic documents, NCIC entries, expungements, report submissions, criminal summons entry, etc. Send notification of corrections to appropriate County agency.
• Review, process and disseminate various types of police reports and related documents internally and externally, as required. Redact information from police documents in compliance with federal, state and local laws prior to release.
• Maintain up to date knowledge of and have ability to explain and comply with all regulations, procedures, policies, and applicable laws, as applicable.
• Process Court Ordered, Immediate, and RWOP expungements requests by conducting extensive criminal history research utilizing numerous criminal justice information computer systems. Create departmental correspondence to external and internal recipients regarding the department recommendation and/or compliance.
• Train new employees as needed and provides staffing support to section when necessary and assists with various section projects, as needed.
• Act as designated as shift leader and provide supervision to Records Section employees in the absence of Section Supervisors.

Minimum Required Education/Experience: High School Diploma or GED and four (4) years of related experience or an equivalent combination of education and experience.

Preferred Education, Knowledge, Skills and Abilities: College coursework in related field or equivalent combination of education and experience, experience in the field of law enforcement would be preferred. Knowledge of police procedures would be an advantage; however, not a requirement. Must have experience with completing research through electronic resources, gathering and interpreting information, analytical thinking skills, and communicating and documenting findings in compliance with policy, procedures and applicable laws.

Physical Demands and Work Environment: While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills, Mathematical Skills, and Reasoning Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions. The ability to communicate effectively is essential. Incumbent must effectively maintain contact with others, including contacts with the public, administrative entities, and Federal and State personnel. Must be able to vary writing and reporting style according to recipient. Will be required to respond to telephonic and in-person requests for information and documents. Must have excellent work rapport established with internal and external clients, in an effort to obtain required information order to complete all critical functions. Must be able to determine when to act independently and when to refer difficult situations to the supervisor. Must apply sound judgment that reflects a thorough knowledge of job task and responsibilities. It is imperative that statistical information and police documents are thoroughly reviewed for the purpose of accuracy and completeness. Incumbent must exert sound judgment to interpret documents such as legal requirements, safety rules, operating and maintenance instructions, and procedure manuals. Ability to compile numerous reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Certificates, Licenses and Registrations: This position must obtain and maintain UCR certification, NCIC CN1 certification, MPTC Instructor Certification and NCIC Instructor Certification in order to complete instruction to members of the Department and other law enforcement agencies. Possession of a valid driver's license.

Additional Information: You must complete an employment application online to be considered for this recruitment. Resumes cannot be substituted for completion of the job application work history. No paper applications will be accepted. Selected candidates may be subject to drug screening, background screening, and reference checks. At time of application, please submit a copy of any college degree, coursework, licenses, or certifications that you have referenced on your application. Applicants who have education obtained outside of the U.S. may need to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org) or World Education Services: International Credential Evaluation (https://www.wes.org/).

Howard County is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The County prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Office of Human Resources directly at HiringPreference@howardcountymd.gov. Requests for accommodations should not be attached to the application.