Administrative Support Technician II - Registrar

Howard County Government Job Posting

Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 85 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.

We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations. We are committed to workplace excellence in every area of County government. We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged! We offer competitive compensation and great benefits including medical, retirement, and wellness programs. As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

Position Summary

Oversees all functions of the reception desk operations and provides principal administrative support for a 50+ Center. Serves as a team member for all aspects of the Center.

Essential Duties And Responsibilities

Include the following. Other related duties may be assigned.

1. Greets and directs customers, provides information, registers & collects and assists staff and visitors as needed. Follows the established policies and procedures as needed to ensure that a high quality of service is being delivered to older adults and their families.
2. Reconciles daily receipts and performs close out.
3. Provides support for the 50+ Center, including data entry and updating and maintaining database files and other systems.
4. Responds to written and verbal requests for information from public, guests, staff and outside agencies.
5. Keeps up-to-date on staff functions, programs and services and promotes them with center participants.
6. Overall administrative duties such as mail distribution, supply orders, photocopying, faxing and filing, keeping calendars and scheduling appointments. Accurately learns and performs all essential duties and functions including with the highest standards of customer standards.
7. Prepares and mails routine correspondence.
8. Adheres to programs, department and county policies and procedures.
9. Works towards securing the safety and security of patrons and staff.
10. Operates software to produce various reports, memoranda, notes, etc. Enters data electronically to store appropriate data for later retrieval.
11. Orders supplies and keeps an inventory of supplies on hand.
12. Works as a team member on selected projects.
13. Participate in activities related to Emergency Management as requested, including work outside normal business hours.
14. Works and cooperates with coworkers and supervisors at all levels and attends meetings and trainings as directed by supervisor. Work may require evening and weekend hours.

Minimum Required Education/Experience

High School graduation or GED and three (3) years of related experience, or equivalent combination of education and experience. Preferred education, knowledge, skills and abilities: Associate's degree or equivalent from a two-year college or technical school or equivalent combination of education and experience. Cash handling experience. Receptionist experience. Experience in working in a senior center or its equivalent. Strong interpersonal skills, excellent oral and written communication skills and the ability to work well with an ethnically diverse population. Strong computer proficiency especially with Microsoft Office (Word, Excel, PowerPoint), database management and spreadsheet applications necessary. Proficiency in virtual platforms and use of technology for human services delivery.

Physical Demands And Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. The noise level in the work environment is usually moderate. There is the usual noise and interruption associated with the front desk area of a large senior center.

Language Skills, Mathematical Skills And Reasoning Ability

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Additional Information

You must complete an employment application online to be considered for this recruitment. Resumes cannot be substituted for completion of the job application work history. No paper applications will be accepted.

Selected candidates may be subject to drug screening, background screening, and reference checks. At time of application, please submit a copy of any college degree, coursework, licenses, or certifications that you have referenced on your application. Applicants who have education obtained outside of the U.S. may need to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services or World Education Services: International Credential Evaluation.

Howard County Government is not sponsoring employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Howard County is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The County prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Office of Human Resources directly at HiringPreference@howardcountymd.gov. Requests for accommodations should not be attached to the application.