Administrative Analyst (seiu), Customer Services (internal/external)_external

Job Summary

Pay Rate SEIU Professional Paygrade S06 Hourly Rate: $42.76 (Step 76) - $55.90 (Step 99) *External candidates starting hourly rate will be $42.76 (Step 76)

Reports To Senior/Principal Administrative Analyst, supervisory or managerial position or designee

Current Assignment This posting is to fill one (1) vacancy.

The Bay Area Rapid Transit District (BART) is seeking highly motivated individual to fill an Administrative Analyst to support the Customer Services Center and Railgoods retail division. This position will be responsible for providing analytical work related to budget, financial or statistical analyses, operations support, policy and procedure development, or other areas specific to the department. The most qualified candidates will demonstrate self-motivation, and technical acumen as well as have administrative experience, strong communication and organizational skills, and sound judgment.

The ideal candidate will demonstrate the following in addition to meeting the minimum qualifications:

• Supports Customer Services Center operations, Railgoods retail activities, and fare media sales through operational, financial, and data analysis
• Plans and conducts administrative and operational research; gathers and analyzes data from systems such as Lightspeed eCom, retail platforms, and customer relationship management (CRM) systems
• Supports Railgoods website operations, including product listings, digital content updates, customer data management, and overall online customer experience improvements.
• Monitors sales performance, program outcomes, and tracks revenue and expenditures to support financial accountability
• Assists with budget activities, including purchase requisitions and expenditure tracking
• Supports inventory control, inventory preparation, and merchandise planning, including new product development and launches
• Responds to customer inquiries and concerns, handles customer service communications, and oversees order documentation
• Coordinates with internal departments and external vendors to support program operations
• Supports Clipper program administration and related technology initiatives
• Prepares reports, correspondence, and presentations to support management decision-making
• Provides analytical and administrative support to staff and assisting with special projects as assigned

The most qualified candidates for this position will have highly developed competencies in the following areas, which will be reinforced with related work experience and will be clearly articulated during the selection process:

• Strong demonstrated experience and understanding of e-com and retail operations
• Demonstrated internal and external customer services skills
• Demonstrated experience with Microsoft Office (Word, Excel)
• Excellent verbal and written communication skills

Examples of Duties

1. Plans and organizes administrative or management studies related to the activities or the operations of the department to which assigned.
2. Determines analytical techniques and information gathering processes and obtains required information and data for analysis.
3. Analyzes alternatives and makes recommendations regarding such areas as equipment, cost analysis, policy or procedure modifications, etc.
4. Discusses findings with management staff and prepares reports of study conclusions.
5. Assists in the development and implementation of department or division goals and objectives.
6. Conducts a variety of special projects and programs related to the functions of the department or division to which assigned.
7. Assists in preparing, analyzing and monitoring the annual budget, including gathering information for budget development and monitoring expenditures.
8. Develops, implements and administers special administrative programs related to the functions of the department or division.
9. Coordinates activities with those of other District departments, such as Employee Relations, Safety, and Purchasing depending upon the nature of the project to which assigned.
10. Confers with representatives of other transit or governmental agencies, vendors and others, as required by project assignments.
11. Provides technical assistance to others on administrative and analytical matters.
12. May develop or utilize computer applications to assist with analytical studies.
13. Prepares technical reports, correspondence and other written materials.
14. Directs the work of support staff on a project or day-to-day basis.

Minimum Qualifications

Education : A Bachelor's degree in business or public administration, accounting, economics, or a closely related field from an accredited college or university.

Experience : Two (2) years of (full-time equivalent) verifiable professional level experience in administrative, management, systems, operations, budgetary or similar analyses.

Other Requirements for the BPOA position only :

• Must pass a comprehensive background investigation, which will include fingerprinting and a polygraph inter/evaluation.
• Must be able to work various shifts, weekends, holidays and overtime.
• May require a valid California driver's license and have a satisfactory driving record.

Substitution : Additional analytical experience may be substituted for the education on a year-for-year basis. A college degree is preferred.

Knowledge and Skills

Knowledge of :

• Principles, practices and methods of administrative and organizational analysis
• Public administration principles and practices
• Business computer user applications, particularly as related to statistical analysis and data management

Skill in :

• Analyzing difficult administrative, operational, and organizational problems
• Evaluating alternatives and reaching sound conclusions
• Collecting, evaluating and interpreting varied information and data, either in statistical or narrative form
• Preparing, coordinating, administering and monitoring capital and operating budgets. Interpreting and applying laws, regulations, policies and procedures
• Preparing clear, concise and complete reports and other written materials
• Maintaining accurate records and files
• Directing the work of others on a day-to-day or project basis
• Coordinating multiple projects and meeting critical deadlines
• Exercising sound independent judgment within established guidelines
• Establishing and maintaining effective working relationships with those contacted in the course of the work