311 Action Center Customer Service Representative

311 Customer Service Representative

The City of Savannah 311 Action Center seeks two (2) highly qualified Customer Service Representatives who are customer-service focused and industrious. Our ideal candidates are efficient, dynamic, and cooperative individuals who can perform well while juggling multiple tasks with little to no direct supervision. The ideal candidate will perform a variety of clerical duties to help keep the office running smoothly.

As our new 311 Customer Service Representative, you will perform clerical and customer service support for department operations. We offer great pay, excellent benefits to include medical, dental, and vision plans, life insurance, employee/spouse/child supplemental life insurance, short-term disability, tuition reimbursement, wellness programs, deferred compensation plan (457 B), pension plan, flexible spending account, home purchase assistance and 11 paid holidays! Women, Minorities, and Veterans Are Encouraged to Apply!

Essential Job Functions:

• Receives incoming calls from city personnel and the general public; generates service requests; provides information and assistance.
• Processes voice mail messages, email requests, and after-hours requests.
• Communicate directly with customers, managers and staff to research and resolve difficult concerns.
• Serve as the first point of contact to citizens to access their local government.
• Performs other related duties as assigned.

Minimum Qualifications:

High School diploma or GED equivalent plus two (2) years of experience in customer service, billings, finance, bookkeeping; or an equivalent combination of education and experience. Additional Requirements: Background investigation, including supervised drug screen, post offer/pre-employment medical screen; and verification of education, certifications, and licenses required prior to employment. Work Location: 2 E Bay St. Work Hours: 8 am -5 pm during the six (6) month probationary period. After the six (6) month probationary period has been completed, the regular hours will be 9 am - 6 pm, Monday - Friday, including some weekends.

Additional Information:

• Knowledge of the principles and practices of governmental accounting.
• Knowledge of municipal auditing principles and practices.
• Knowledge of City budgetary policies.
• Knowledge of relevant local, state, and federal regulations.
• Skill in developing short- and long-range plans.
• Skill in establishing priorities and organizing work.
• Skill in creating computerized spreadsheets.
• Skill in the completion of complex financial audits.
• Skill in public and interpersonal relations.
• Skill in oral and written communication.