Entry Level IT Technicians

Gophermods Repair Tech Position

Gophermods is looking to hire and train you to be an A-player Repair Tech who will contribute to our goal of becoming the nation's leading tech solutions provider. You will be using your expertise to provide high-quality repairs and services for a wide range of devices to drive our repair and IT services forward to schools and businesses. You'll also be joining a supportive, collaborative, and people-first culture that is passionate about employee growth.

About Gophermods (Est. 2010): We are a Minnesota-based tech repair company, dedicated to providing great experiences for customers and employees by specializing in device repair and IT solutions for schools and businesses.

About the Role:

Our roles support two key service tracks; Education Repair Services and White Glove Services. Your day-to-day will include a mix of:

• Diagnosing, troubleshooting, and repairing a wide range of devices including Chromebooks, Macs, Windows laptops, iPads, and tablets.
• Meet productivity benchmarks of 10 repairs/day.
• Record accurate notes, ticketing, and invoicing in company systems.
• Apply tactical knowledge to collaborate with team on improving repair processes, driving efficiency and service quality.
• Provision, configure, and deploy large volumes of devices with accuracy and timeliness.
• Maintain organized, safe, and efficient workspaces.
• Adapt quickly to changing client needs and project priorities.

Our Ideal Candidate:

We are big on team, values and culture contribution. We're looking for YOU if you can:

• Communicate effectively with peers and leadership.
• Support teammates during peak workloads or changing priorities.
• Are driven by curiosity and like to participate in continuous improvement efforts to enhance customer experience.
• Can lift up to 35lbs.
• Enjoy producing high quality of work.

No IT experience? No worries! We provide paid training!

What's on Offer:

• Annual raises
• Health- Medical, dental, vision (50% employer-paid)
• Disability- Short & long-term coverage included
• 401(k)- 4% company match
• Time Off- 2 weeks paid PTO + 2 weeks unpaid option,
• Closed on major holidays
• Growth- Leadership training opportunities
• Culture- Small-team vibe, vibrant, inclusive, people-first
• COMPTIA Trifactor Certifications