Mixed Methods Researcher, Customer Experience, Google Cloud

Mixed Methods Researcher, Customer Experience, Google Cloud

The Go-to-Market (GTM) Practice organization, is the central global organization that owns the development and activation of go-to-market plans across all product areas for Google Cloud. The organization is responsible for setting strategy while understanding products and the market, as well as activating the field against the addressable market opportunities, managing performance feedback loops, and enabling the GTM organization to deliver on the financial plan.

The Strategic Insights team drives original research to build insights that enable the seller community and elevates executive decision making by providing in-depth analysis of the customer, competitive, market, and partner context. As the Customer Experience Researcher on the Strategic Insights team, you will own the research agenda for several insights programs. You will pursue research through mixed methods: Surveys, interview infrastructure, focus groups, 1:1 interviews, third-party market study management. You will be accountable for collating customer and market insights to aid customer experience initiatives and growth strategy development.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $151,000-$222,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Responsibilities

• Lead a comprehensive, mixed methods customer experience research program to surveil competitive differentiation and understand customer preference drivers along the relationship journey.
• Own key aspects of the research process: scoping, methodology selection, recruiting, fieldwork, synthesis, and reporting.
• Lead survey design activities for programs, working in collaboration with stakeholders across the organization.
• Define and establish the scaled qualitative customer interview infrastructure approach to evolve the win/loss program; partnering with compete leads on the team.
• Translate research findings into insight narratives, tailoring insights for varied audiences.