Customer Service Representative - Supply Chain Aviation EMEA

Customer Service Representative - Supply Chain Aviation EMEA

Location: Tilburg, NB, NL

Company: Goodyear

Goodyear. More Driven.

Duration: 12 months

Primary Purpose of the Position:

• Customer Service Representative: Coordination of supply chain processes to dedicated customers, in line with customer requirements and Goodyear's process guidelines and strategy.
• Customer Centric Supply Chain: First point of contact for customer inquiries regarding customer demands, product availability, delivery flow and supply chain related complaints. On top invoicing and after-sales services.
• One Team: Strong collaboration with sales and other functional areas to deliver operational excellence according to the one team philosophy.
• One Goodyear Way: Follow defined standards and guidelines and propose improvements in line with S&OP Class A mindset.

Principle Duties and Responsibilities:

• Act as point of contact for internal- and external customers. Inform and report to internal- and external customers regarding customer order/delivery status and shipments. Share intelligence gathered with customers.
• Internal process coordination: Accuracy on regulations, customs control and invoicing all in accordance to predetermined standards. Contribute to improve forecast accuracy, in accordance with the sales team.
• Retread Production: follow up on repair orders with production scheduling and ensure in time delivery as agreed with your customer. Participate in plant related discussions and or projects.
• Continuous Improvement: Improve services and processes to meet and exceed internal requirements and customers's expectations.
• Build Talents and Teams: Continuously develop individual skills according to development plan. Contribute to projects, Internal and external Audits.

Experience:

• 1-3 years work experience is desired

Knowledge & Skills:

• Ability and interest to work in international environment, English (and Dutch) is essential, French is a plus.
• Able to interact with a wide variety (diversity) of internal and external customers
• Knowledge about Supply chain, incoterms, product and basic business finance
• Teamspirit. Eager to learn. High sense of ownership.
• Strong interpersonal skills / strong communicator / problem solver / accurate / multi tasking
• IT Skills: Microsoft tools, SAP

Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 53 facilities in 20 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry.

Job Segment: Supply Chain, Supply, Network, Procurement, SAP, Operations, Technology