Customer Service Representative

Customer Service Specialist

Location: Prague, Czech Republic (Hybrid work arrangement) Full-time

At Goodyear, we don't just make tires — we shape the future of mobility. With over 120 years of innovation, we are one of the world's leading tire companies, operating in more than 20 countries and serving millions of customers every day. Our success is built on collaboration, continuous improvement, and a passion for excellence. Joining Goodyear means becoming part of a global team where your ideas, skills, and ambition can make a real impact — on our business, our customers, and the world of mobility.

Why This Role Matters

As a Customer Service Specialist, you'll be the voice of Goodyear for our customers and partners. You'll ensure smooth order processing, accurate data management, and a high standard of service that strengthens relationships and drives customer satisfaction.

What You'll Do

• Communicate with customers and partners via phone and email to resolve inquiries and issues

• Process and track orders with accuracy and attention to detail

• Manage and analyze customer data to ensure accuracy and efficiency

• Oversee the complaint and return process to ensure timely resolution

• Collaborate with internal teams (Sales, IT, Logistics) to improve processes and systems

• Test and support enhancements to our SAP and online platforms

What You'll Bring

Basic Qualifications

• Minimum 1 year of experience in a customer service or administrative role

• High school diploma or higher education

• Native-level Czech (C2) and good command of English for internal communication

• Proficiency in MS Office, especially Excel and Outlook

Preferred Qualifications

• Experience working with SAP or similar ERP systems

• Strong problem-solving and multitasking skills

• Team-oriented mindset with a proactive, positive approach

What We Offer

• A stable position in an international company with daily use of English

• Hybrid work flexibility and a supportive, close-knit team culture

• Permanent employment contract with performance-based bonuses

• 5 weeks of vacation, 5 health days, Cafeteria benefits system

• Discounts on tires and gym memberships

• Meal allowance