Team Lead Customer Success Coaches DACH

Team Lead For Customer Success

Catch the GoodHabitz sparkle!

We are GoodHabitz, one of the fastest growing ed-tech companies in Europe, on the road to realize our mission: to make learning accessible, engaging and fun for everyone. As fun as watching series, scrolling through your newsfeed, and watching your favourite team score a winning goal. That's how we help over 2 million people become the best version of themselves.

Curious about the people behind the scenes? We are a team of focused players where mutual inspiration and support are key. With our eyes on the prize, we are not all work and no fun. Quite the opposite, we invest in fun trips and events to empower our people to have the best time of their lives. We're creative masterminds who always look on the bright side and welcome any challenge coming our way.

As the Team Lead for Customer Success, you'll be the guiding force behind our Customer Success Managers team in the central region, covering Germany, Switzerland, Austria and Poland. Working hand in hand with your team, your mission is to propel GoodHabitz to success in the central region, ensuring our clients are not just satisfied but perceive real business impact with our services.

This is what you'll be doing:

• You'll be the go-to mentor for our Customer Success Managers, offering support throughout the entire customer journey, from onboarding to expansions and renewals.
• Get ready to choreograph work processes to perfection, ensuring our regional targets are hit.
• Your coaching prowess will be put to the test as you inspire and drive results from our management team.
• Be the champion of growth within your team, fostering their development and success.
• Become the strategic ally for both clients and your team, helping them conquer their business objectives.
• Energize your team by sharing insights, best practices and industry benchmarks.

And last but not least, focus on delivering maximum value to our clients to secure those all-important renewals.