Strategic Account Manager - Remote Eligible

Strategic Account Manager

Want to help us help others? We're hiring!

GoFundMe is the world's most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe Pro team is searching for our next Strategic Account Manager (SAM) to lead strategic, executive-level partnerships with our most impactful nonprofit clients.

The SAM is responsible for driving long-term retention, revenue growth, and value realization across a portfolio of high-impact Enterprise organizations. This role serves as the strategic and commercial partner to nonprofit leadership teams, developing multi-threaded relationships, leading annual and quarterly strategic reviews, and ensuring customers realize the full potential of the GoFundMe ecosystem.

Key success metrics include ACV retention, NRR, GDV growth, and depth of executive alignment. The ideal candidate brings deep experience partnering with senior nonprofit leaders, expertise in digital fundraising strategy, and the ability to manage complex, multi-stakeholder accounts at scale.

The Job

• Strategic Account Management
  • Serve as the primary executive-facing for Enterprise organizations
  • Lead annual planning, quarterly executive business reviews (EBRs) and strategic alignment conversations.
  • Develop multi-threaded relationships across nonprofit departments, including Executive Leadership, Development, Marketing, and Technology teams.
  • Create and execute data-informed account plans that elevate value realization, strengthen customer partnerships, and grow GDV on platform.
• Retention, Growth & Commercial Ownership
  • Drive ACV retention and NRR through proactive renewal strategy, forecasting, negotiation, and commercial alignment.
  • Identify whitespace, expansion, and cross-sell opportunities.
  • Translate customer goals into fundraising, usage and product adoption strategies
• Risk Ownership & Executive Influence
  • Anticipate strategic risks and competitive threats; develop and execute mitigation plans.
  • Serve as the escalation quarterback, coordinating internally (Care, Product, Engineering, etc) and externally.
  • Represent the voice of strategic customers internally and influence roadmap direction
• Cross-Functional Leadership
  • Collaborate with Technical Account Management (TAMs) to ensure execution of adoption, timelines, and operational initiatives.
  • Partner with Product, Engineering, and Data teams to elevate customer needs, influence roadmap direction, and deliver meaningful outcomes.
  • Maintain accurate forecasting, renewal documentation, next step notes through CRM and internal communication channels

You

• 5+ years experience in Customer Success, Strategic Account Management, or Enterprise nonprofit consulting
• Expertise in digital fundraising strategy and nonprofit executive communication
• Exceptional presentation, storytelling, and relationship-building skills
• Proven ability to lead complex renewals and strategic expansion conversations
• Strong commercial acumen and comfort with forecasting and negotiation
• Experience managing multi-threaded Enterprise accounts
• A proactive, strategic thinker with a bias for action and executive presence

Why you'll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The annual U.S. salary range for this full-time position is $133,500 - $200,500, which may include potential sales incentive payments. Your recruiter can share more about the specific OTE structure for this position during the hiring process. The company also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and 401(k) saving program. In addition to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills, experience, education, or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.