Digital Customer Experience (CX) Professional

Digital Professional

Do you want to optimize our online customer experience, services, and brand awareness for our recognized brands in a challenging, global, and hybrid work environment? Then you might be our new colleague!

As our new Digital Professional, you'll contribute to our purpose of Bringing People Closer through the maintenance and further development of the Jabra and BlueParrott support sites. You will - for example - take part in the page creation for support content when our products are being launched, while maintaining and further developing webpage content and affiliated tools on the support sites, alongside having a focus on UX improvements.

Our sites are visited by millions of users from all over the world. We are very proud of our customer-centric approach and how we play an essential role in bridging knowledge between our internal experts and all the needs in the market.

- Stine Carina Loud, Senior Manager, Digital Customer Experience, whom you will report to.

The team you will be part of

At our global headquarters in Ballerup, Denmark, you will become a member of our Digital Customer Experience team within the Global Customer Experience (GCX) function, which currently includes three individuals focused on maintaining, optimizing, and enhancing the overall digital experience in our online help centers, ultimately empowering our customers.

Our culture is upbeat. Every day, we aim to engage with a positive demeanor, bringing our best selves to the table as we address challenges creatively. We're independent, but we also know when two heads are better than one. Our leaders are supportive, our teams are tight-knit, and we believe in collaboration across every level of our organization.

Ensuring work-life balance among my team members is important. I believe in our policy of 'working from anywhere' and that my colleagues need the flexibility and workload that enables them to thrive in and outside of the job.

- Stine Carina Loud, Senior Manager, Digital Customer Experience

Your contribution is appreciated, and you will:

• Help to maintain the Jabra and BlueParrott support sites and ensure optimal performance on a mobile device and computer desktop interface/platforms.
• Take part in the creation and release of new support content elements and affiliated tools on the support sites.
• Contribute to addressing inquiries and feedback regarding content and processes from various areas within the GN organization as necessary.
• Help to create 'User Stories', which describe the complete set of requested changes, to enable the dedicated GCX Digital Experience, Enterprise IT development team to do the back- or front-end development.
• Contribute to the Digital Customer Experience team in refining the support site to address shifting business demands.
• Contributing to the enhancement of UX and SEO.
• Help to set up website tracking mechanisms to improve the customer journey.

To thrive in the role, we imagine that you

• Have an educational background within multimedia design, user experience, digital marketing, web development, or other relevant fields of study.
• Are an experienced Sitecore user with operational knowledge of the program.
• Have experience with or knowledge of HTML, JavaScript, CSS, React.js, and front-end languages.
• Possess well-developed project and stakeholder management abilities.
• Experience with user experience, customer journey mapping in tools like Miro or Figma.
• Experience with Microsoft Azure, Figma, Google Analytics, webforms, and PIM tools.
• Effective communication skills in English, enabling the transmission of complex technical concepts to non-specialist audiences.

On a personal level, we imagine that you have a keen interest in the online customer journey and user experience. That you are collaborative, thorough, and inclusive in your behavior and ways of working. You are result-oriented, with an ability to foresee challenges and are capable of navigating unforeseen changes.

We encourage you to apply. We welcome your application even if you do not possess all of the skills mentioned above, as transferable skills are valuable to us. We value a mindset, motivation, and energy that aligns with our core values, to not only ensure success for you, but for your team and the wider GN organization as well.

To apply, use the 'APPLY' link no later than the 24th of August 2025. Applications are assessed continuously, so don't wait to send yours.

We are dedicated to an inclusive recruitment process, and all applicants will receive equal consideration for employment. We encourage you to submit your CV without a photo to ensure an equal and fair application process.

If you would like to know more about the position, please contact:

Senior Manager, Stine Carina Loud on: sloud@gn.com

Join us in bringing people closer

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhances the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

We hope you will join us on this journey and look forward to receiving your application.