IT Service Manager

Job Description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

A techno-functional manager responsible for strategic service lifecycle management of the integration platforms and the services (APIs and microservices) aiming to exceed service commitments to stakeholders and to maximise these investments.

Duties And Responsibilities:

• Define the service roadmap highlighting technology modernization and transformation
• Define and execute the integration service operating model (service description, SLA and reporting)
• Drive continuous service improvements as well as for underlying processes
• Ensure that changes follow the defined process
• Define the relevant monitoring and reporting
• Measure and report KPIs related to integration platforms and services (golden signals)
• Establish strong relationships with stakeholders and leverage those relationships to ensure maximum performance and value return for customers
• Create, maintain, and enforce API/service guidelines and principles
• Develop and drive action plans to tackle immediate and ongoing service-related issues proactively
• Identify initiatives to maximize investments and reduce total cost of ownership for Globe integration platforms

Kpis:

• On-time and on-budget quality Project Delivery
• Service Availability Improvements
• Reduction of Tech Gaps and IT simplicity
• IT Cost Reduction
• Benefits Realization for initiatives with business cases

Top 3-5 Deliverables:

• Service Roadmap and Lifecycle Strategy
• Service Mapping Flows
• Platform Lifecycle Management Principles and Execution
• Monthly Operational and Commercial Service Reports - integration platforms and services
• Big Play project executions

Hiring Requirements:

Work Experience:

• Must Have: at least 5 years hands-on service delivery work experience. This should include service design, service lifecycle management, API lifecycle management and governance, or platform lifecycle management.
• Nice to Have: Previous work experience in a telco or tech integration companies

Level Of Knowledge:

• Proficient - ITIL Service Delivery Practices, Financial Management
• Basic - API data application development and maintenance
• Bachelor's Degree

Certifications/ Licenses:

• ITIL v3 or v4
• Product Management

Equal Opportunity Employer Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.