Customer Success Manager (RE BR)

Job Title

Working at GRI gives you the opportunity to grow, connect with people from different places and ethnicities, develop your professional skills through exposure to diversity and new challenges. Here we don't just do things to get things right, but until we get things right. We are passionate about the journey and our purpose is to generate global opportunities that can change the lives of people, companies, and society.

Activities:

• Manage a portfolio of highly qualified clients, C-Level executives such as CEOs, CFOs, CIOs, Presidents, and Vice-Presidents of large companies active in the Brazilian real estate market such as Banks, Real Estate Developers, Family Offices, Investment Managers, Property Companies, Consulting Firms, among others;
• Prez on the best customer experience during the entire period of their contract;
• Perform the onboarding of new clients;
• Listen to customers to identify and respond to their needs;
• Collect feedback and analyze the customer experience to suggest areas for improvement;
• Identify opportunities for up-selling or cross-selling and act in conjunction with the sales team (Farmer);
• Schedule meetings between the portfolio of clients (matchmaking);
• Prepare reports and update client accounts;
• Monitor the action plan and analyze the results and KPIs;
• Participate in conferences and exclusive events (petit comité) with the aim of strengthening relationships with the client portfolio;