Customer Service, Collections Coordinator

Customer Service, Collections Coordinator

GLS is actively seeking enthusiastic and driven individuals to become part of our expanding team as Collections Coordinator. As a Collections Coordinator, you will play a crucial role in resolving account delinquency by using proactive outreach and building positive relationships with customers.

How you will drive value within the organization as a Collections Coordinator?

• Manage a portfolio of accounts, minimizing risk exposure by focusing on collections of automotive loans
• Contact customers to determine intent to pay and ability to resolve delinquency
• Maintain good customer relations while collecting on delinquent balances and negotiating solutions that are mutually beneficial to the client and company
• Aid customers by offering solutions based on individual needs with the goal of negotiating immediate payments and/or promises to pay with specified payment dates and amounts
• Interact with clients in accordance with state and company guidelines while working in a fast-paced environment
• Accurately and professionally document systems with details of current contacts and subsequent results
• Meet or exceed assigned business plan objectives
• Maintain electronic records and files
• Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
• Perform additional assignments and special projects as required by the needs of the company or as directed by management

This Job Is Ideal for Someone Who Is:

• Dependable: More reliable than spontaneous
• People-Oriented: Enjoys interacting with people
• Detail-Oriented: Focus on the details of the work
• Achievement-Oriented: Enjoys taking on challenges, even if they might fail
• High Stress Tolerance: Thrives in a high-pressure environment

What should you already know to be a successful Collections Coordinator?

• High school diploma or equivalent required
• Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, build cross-functional partnerships across the business, demonstrate empathy, and ability to build and maintain positive relationships with customers
• Active listening skills with the ability to probe for additional details and ask targeted questions to gather information
• Strong verbal and written communication skills with the ability to effectively communicate with internal and external customers
• Team player that can adapt in a fast pace and changing environment
• Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
• Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
• Commitment to exemplifying the organizational core values and key competencies

Schedule:

• This position is full-time: FIXED 40-HOUR SCHEDULE
• NO SUNDAYS!
• One late night (12:00pm-8:00pm) per week, most days off by 6:00!
• Every fourth Saturday 8:00am — 12:00pm
• Regular, predictable attendance is required, including overtime hours as business demands dictate

A few things you need to know!

• Requirements are subject to change
• We are open to candidates with backgrounds in Food Service, Hospitality, Retail, and Healthcare in addition to Call Center

$16.75 - $19 an hour