Technical Implementation Manager

Technical Implementation Manager

Business Unit/Function: Added Value Payment Solutions

Reports to: Project Director - AVPS

Location: Kuala Lumpur - Malaysia

Job type: Permanent

Workload: 100%

Nature and aim of the position

As a Technical Implementation Manager, you are responsible for developing & implementing Card Payment related initiatives and projects from concept through implementation.

Main duties and responsibilities

• Provide technical leadership for project development & rollout
  • Provide technical consulting services and support to commercial managers and pre-sales teams in new business opportunities and development of new markets
  • Maintain front-end implementation standards during the implementation
  • Technical lead implementation (need to be hands-on), and ensure its on-time delivery and within IT budget
  • Interface with Implementation team and project stakeholders to ensure smooth implementation of products and services in the country
• Regional Support Functions
  • Provide technical guidance and know-how to In-country Implementation team on both implementation issues and ongoing problem resolution
  • Ensure regular knowledge transfer & conduct technical training to in-country Implementation team staff, partners, and vendors, when required
• Technical Planning
  • Plan forward with country sales team and Implementation team for upcoming in-Country and regional implementations
  • Work with the Commercial Team & Pre-sales team to design and roll out key IT projects and strategies
  • Documentation & Knowledge Sharing: Create and maintain clear technical documentation, integration guides, and best practices. Contribute to the internal knowledge base.

Reporting and collaboration

• The holder of the position reports to Project Director for Added Value Payment Solution in Global Blue.
• The holder of the position collaborates with the Solution Architect, Solution Consultations, Project Managers, Commercial team, Pre-sales team, Software Engineering.

Key competencies

• Minimum 7 years of practical experience in IT Project Management, preferably in Card Payment industry
• Working knowledge in:
  • Credit Card Transaction Processing
  • ISO8583
  • EMV and Triple DES implementation
  • EDC terminals, retail/hotel integrated POS is preferred
  • Middleware Integration, API

• Past working experience in integrating payment with Hotel Property Management Systems and/or Retail Point-of-sales is a major plus
• Past working experience in international/multicultural environment is an added advantage

Preferable skills and competencies

• Demonstrates strategic thinking with an entrepreneurial spirit
• Analytical and problem-solving skills
• Demonstrates a strong customer orientation - actively seeks innovative ways to improve processes, and user experience
• Ability to collect, clarify, and translate business requirements into documentation and conceptual design
• Excellent verbal and written communication skills
• Excellent presentation skills and an ability to engage audiences
• Ability to effectively collaborate with others to reach mutually agreeable outcomes
• Ability to work independently as well as with a team
• Effective time management skills and ability to meet deadlines
• Possess a "can do" attitude and positive outlook, minimizing negative behaviours
• Ability to communicate effectively in a multicultural, multinational environment and mobilize cross-functional high-performance teams
• Be prepared to travel regionally, and willing to work outside office hours
• Fluent in English
• Ability to speak Mandarin and write in Chinese is a plus

Education and qualifications

• Computer Science or Engineering degree or relevant work experience
• Project management skills is a must