Customer Success Manager (m/f/d)
Global Blue
Job Title
Your main responsibilities and duties will include:
Primary contact for your assigned customer portfolio
Promotion of product usage through onboarding, training, and ongoing support
Close collaboration with cross-functional teams (sales, IT, support) for a seamless customer experience
Documentation and management of all customer interactions (phone calls, training sessions, etc.)
Support in projects and campaigns to increase the usage of our digital solution
Advisory support and identification of development potentials within existing customer relationships
What you ideally bring to the table:
Fluent German language skills in speech and writing
Good English language skills in speech and writing
Experience in customer success management or B2B telesales is advantageous
Strong communication and organizational skills
Customer-oriented thinking with a proactive approach
Affinity for IT products
Ability to solve problems and manage conflicts
Willingness to build and maintain long-term customer relationships
Good MS Office skills (Excel, Outlook, PowerPoint, etc.)