Account Manager Sell Out

Job Title

Manage and visit assigned portfolio.

Deliver the Net Turnover and any other sales targets taking corrective action when result materially deviates from expected.

Achieve Refund Ratio, Hit Rate and any other sales targets taking corrective action when result materially deviates from expected.

Definition of merchant's contract conditions (within the guidelines received) and deliver of account specific contractual obligations.

Improve merchants' knowledge and expertise with our services.

Maximize TFS business (IR and RR management)

Document in CRM all merchant's specific information and activity done.

Business Statistics analysis, presentation, discussion, and action

Action plans and store visits in line with company segmentation model

Control the receivable to minimize bad debts exposure

Deliver to the stores the activities have been agreed with the merchant's HQ

Document in CRM all merchant's specific information and activity done

Division of work in percentage:

Client Relationship Management (30%)

Building and maintaining strong relationships with existing clients.

Regular check-ins and follow-ups to ensure client satisfaction.

Addressing client inquiries and resolving issues promptly.

Sales and Business Development (25%)

Identifying and pursuing new sales opportunities.

Developing and executing sales strategies.

Negotiating contracts and closing deals.

Account Management and Administration (20%)

Managing client accounts, including onboarding new clients.

Preparing and delivering reports, presentations, and proposals.

Tracking sales metrics and maintaining CRM systems.

Collaboration and Coordination (15%)

Working with internal teams (e.g., marketing, product development) to meet client needs.

Coordinating with other sales team members to ensure alignment on strategies and goals.

Participating in team meetings and strategy sessions.

Market and Product Knowledge (10%)

Staying updated on industry trends, market conditions, and competitor activities.

Continuously learning about the company's products and services to effectively sell and support them.

Attending training sessions, webinars, and industry events.

The KPI's which the performance of this role is specifically measured:

Net Turnover, Turnover from new business

MC/GC ratio, Customer retention rate, AutoFill coverage

Refund Ratio, Hit Rate, Ageing

Competencies

Customer Service Orientation: Commitment to providing exceptional service and exceeding client expectations to enhance client loyalty and retention.

Adaptability and Flexibility: Readiness to adjust to changing client needs, market conditions, and company strategies while maintaining high performance.

Industry Knowledge: Deep understanding of the industry, market trends, and the company's products or services to provide valuable insights and recommendations to clients.

Financial Acumen: Understanding of financial principles, budgeting, and forecasting to manage account profitability and contribute to the company's financial goals.

Attention to Detail: Meticulousness in managing account details, contracts, and client requirements to prevent errors and ensure accuracy.

Skills

Self-motivated, customer focused, and target driven.

Good customer relationship and management

Negotiation skills

Ability to sell the full product portfolio.

Priority planning

Problem-solving attitude

Good knowledge of MS Office products (Excel, Word, PowerPoint, etc..)

Hunting

Qualifications and education requirements

University Graduate

Genuine sales talent with strong results orientation, passion, and determination to reach sales targets.

2 - 3 years sales experience

Fluent written and spoken English, and Arabic is a must.

French Language is an asset.