IT Help Desk

IT Help Desk

Code 81 is established in 2023, CODE81 operates autonomously from within the Technology Cluster of Ghobash Group as a highly agile services driven organization, committed to enabling future thinkers.

Job Description

Advising systematic know-how of procedures, operations, and work instructions

Checking systems and equipment for substandard performance or malfunctioning

Fixing systems and equipment problems

Setting up of Peripherals (i.e Laptop/Desktop/Printers), as per the compliance and policy.

Good knowledge of backup software like Synology

Good knowledge about Office 365

Checking Wi-Fi performance and Monitoring Cisco Cloud Miraki-based Access Points

Good Knowledge ins Active Directory Management, DNS & DHCP

Identifying performance problems and malfunctions

Maintaining hardware and corresponding documentation of fixes, notes, and recommendations

Managing routine preventive procedures; maintaining and monitoring network security

Analyzing and resolving faults

Monitoring network environments and proactively maintain infrastructure to prevent failures

Updating process, procedure, and other documentation

Log and follow-up issues with Vendors

Perform health system checks on areas of responsibility

Mapping client's requirements and liaise with Group IT

Designing, deploying, maintaining, and improving IT service delivery processes within the corporate guidelines to ensure efficient IT-dependent business operations and achieving corporate objectives

Ensured adherence to the SLA within the network

Responsible for monitoring and tracking IT assets

Qualifications

Deep System and Storage management understanding.

Network Management understanding.

Familiarity with ITIL and its applications.

Work with reports, root cause analysis.

Maintain documentation

Vendor negotiation

Maintain system and storage.

Maintain and ensure network operations.

Monitor vendor SLAs.

Work with vendors for solution and their support.

Bachelor of Computer Engineering or equivalent.

Additional Information

Languages/Technologies: Java/J2EE, ReactJS, JQuery, JSON, HTML, JavaScript, CSS, PLSQL. Additional: Angular 7, VueJS, AngularJS. Frameworks: Spring Boot, Spring 4(MVC, ORM, AOP, SECURITY, Batch), Struts 2, Hibernate 3+. Database: Oracle 19c. Web Services: RESTful Web Services (JAX-RS), SOAP, JSON. Build Tool: Maven. Version Control : Bit Bucket. Development Tools: Eclipse STS, Jira, Tibco Jasper Report. Application Server: WebLogic Application server, Apache Tomcat Testing: Junit.