Customer Service Representative
GFL Environmental
Customer Service Representative
GFL Environmental is looking for a Customer Service Representative to join our team in Coquitlam, British Columbia!
GFL Environmental is one of North America's leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Together, our employees are known as "Team Green"—a name that unites us all under our shared purpose: making our customers and communities Green for Life!
Working for GFL is more than a job — it's an opportunity to grow in your career, make new friends, and make a difference each day.
The Job:
The Call Centre Service Representative will assist in selling and promoting GFL's solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations.
Benefits: Competitive benefits plan, including:
- Retirement Saving Options, for future financial security
- Prioritized orthodontic and vision coverage
- Life Insurance
- 10 days of annual paid vacation
A day in the life* of a Call Centre Service Representative:
- Handle inbound customer calls and emails for multiple GFL Environmental divisions
- Respond to customer inquiries with a solutions-oriented approach while managing multiple tasks efficiently
- Conduct customer follow-ups and return calls to ensure timely resolution of issues
- Complete email follow-ups regarding service inquiries, account updates, and requests
- Process payment requests and support billing-related inquiries
- Run credit checks for new customer accounts in accordance with company procedures
- Act as a positive ambassador for GFL Environmental by promoting cooperation and collaboration with internal teams and external customers
- Perform additional duties as assigned by management
- Maintain flexibility with work schedules, as start times and daily responsibilities may vary based on operational needs
About GFL
Other advantages to working at GFL:
- A network of 20,000+ employees across North America
- Diverse career pathways and internal growth opportunities
- Increased sustainability of your community, through the Full Circle Project
- Activity in a publicly traded company (on NYSE & TSX)
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com
This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.