Customer Service Representative

Customer Service Representative

Our team in Brampton, ON is looking for ten experienced Customer Service Representatives to join our growing team! The Customer Service Representative will assist in handling incoming customer calls and questions in a professional, courteous manner.

Key Responsibilities:

• Provide excellent customer service and professionalism to all customers via phone, email, or via the web.
• Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
• Answer incoming customer phone calls via Five9.
• Receive and resolve, within established guidelines, customer questions and concerns.
• Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
• Track customer information and concerns and enter data into database.
• Work with supervisors to ensure that all missed stops and special pick-ups are completed daily.
• Provide timely and accurate information regarding missed stops or other customer concerns.
• Download, distribute and answer all customer inquiries received via email.
• Perform other duties and responsibilities as required or requested by management.

Key Requirements:

• Bilingual in French and English is an asset, proficiency to read and write in both.
• One (1) to Two (2) years customer service call center experience.
• Availability required for Saturday and Sunday, plus any three weekdays.
• Hybrid work model (weekends are always remote).
• Able to work fully onsite during probation period, then moves to hybrid working model.
• Ability to implement solutions to general and specific customer concerns.
• Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
• Excellent communication skills.
• Proficient in Microsoft Outlook, Microsoft Word and Excel.

Key Benefits:

• Compensation-$60,000/year
• 100% Employer-paid benefits program, effective on Day 1.
• Group Retirement Savings Plan with Company Matching and Stock Options
• Profit Sharing
• Paid Vacation
• Permanent Full-time Role

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com