Lead Services Specialist 1 - Digital Implementation Services

Technical Delivery Manager

Join GEV EWS GIS Solutions as a Technical Delivery Manager, where you'll provide your expertise in sustained customer success and growth in the post-sales customer lifecycle. You'll associate with a team of GE Project Software Engineers, Partners and Contracted Technical SME's from Partners and Contractors assigned to the Project Team, developing project delivery strategy and delivering solutions against the scoped requirements to a high level of quality as per the Contract and Schedule. As a knowledge leader on Smallworld (PNI or EO) and Geographic Information Systems (GIS), you'll have the unique opportunity to contribute and shape the future of our team.

Roles and Responsibilities

You'll own the end-to-end responsibility on the software delivery technical element of projects to meet the contracted requirements, timeline and quality commitments.

• Own the solution, ensuring that any non-product requirements are reviewed with the product manager.
• Lead the partners and any services engineers assigned to the project, assigning work packages and ensuring the reviews on technical show and tells.
• Ensure development and documentation are fit for purpose.
• Responsible for generating the activities as per the agreed project RACI matrix.
• Responsible for the environment strategy for the project and support teams, ensuring that these are created, built and fully accessible, whilst providing support to the customer on their needs.
• Liaise with the product engineering team, manage the testing and defect strategy and to work in conjunction with the project manager to enable the completion of the project to cost, quality and schedule.
• Incorporate the project governance processes into the planning and manage the handover to support activities.
• Responsible for confirming timesheets provided by the technical resources against the project are appropriate for the work packages assigned.
• Attend the project internal and customer meetings as well as hold regular technical internal and external meetings and daily stand-up meetings (AGILE Scrum) with the team.
• The delivery manager is to attend the scheduled project review meetings supporting the project manager.
• Responsible for any technical workshops held with the customer during the design stage and generating the documentation and attending document reviews.
• Own the delivery model and tools (e.g. JIRA, Confluence).
• Review activities against the WBS and inform the project manager of any delays or risks.
• Collaborate with the project manager in relation to the project scope, ensuring that the deliverables are in accordance with the scope of work.

Responsible for the documentation of requirements, schedule and WBS for any change requests within the project. Confirm the completion of deliverables against milestones and stage reviews.

What We Are Looking For

Educated to degree level (or equivalent) in software engineering or related discipline. Proven experience in a senior technical role within a system integrator or software consultancy practice. Proven experience in defining and managing delivery teams. Proven experience in defining and assigning work packages. Proven experience in tracking technical delivery according to time, cost and scope. Experience in agile methodologies and DevOps tools. Extensive experience with Smallworld, Smallworld PNI or Smallworld Electric Office. Extensive experience in telco or utilities industries. Established project management skills and the ability to handle multiple projects simultaneously. Fluent in English. Availability for frequent travels to customer sites.

Required Qualifications

• For roles outside of the USA- This role requires advanced experience in the services & digital implementation services. Knowledge level is comparable to a bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).
• For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in job family group(s)/function(s)).

Desired Characteristics

Technical expertise: Strong knowledge of software design and coding principles. Good understanding and hands-on experience of GE Small World (EO & PNI) suite. Experience working in an agile environment. Proficiency in software engineering tools and processes in general, specifically in object-oriented analysis, design and development (e.g. Magik, Python) and web technologies (Javascript, HTML5, CSS, AngularJS). Proficiency in database tools (e.g. Oracle/Oracle Spatial) and database modelling. Familiarity with versatile implementation options. Demonstrates knowledge on technical topics, such as caching, APIs, data transfer, scalability, and security.

Business acumen: Demonstrates the initiative to explore alternate technology and approaches to solving problems. Skilled in breaking down problems, documenting problem statements and estimating efforts. Has the ability to analyze impact of technology choices. Skilled in negotiation to align stakeholders and communicate a single synthesized perspective to the scrum team. Balances value propositions for competing stakeholders. Demonstrates knowledge of the competitive environment. Demonstrates knowledge of technologies in the market to help make buy vs build recommendations.

Leadership: Influences through others; builds direct and "behind the scenes" support for ideas. Pre-emptively sees downstream consequences and effectively tailors influencing strategy to support a positive outcome. Able to verbalize what is behind decisions and downstream implications. Continuously reflecting on success and failures to improve performance and decision-making. Understands when change is needed. Participates in technical strategy planning. Personal attributes: Able to effectively direct and mentor others in critical thinking skills. Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analysis skills and best practices. Finds important patterns in seemingly unrelated information. Influences and energizes others toward the common vision and goal. Maintains excitement for a process and drives to new directions of meeting the goal even when odds and setbacks render one path impassable. Innovates and integrates new processes and/or technology to significantly add value to GE. Identifies how the cost of change weighs against the benefits and advises accordingly. Proactively learns new solutions and processes to address seemingly unanswerable problems.

Additional Information

Relocation assistance provided: Yes