Customer Service & Logistics Executive

Customer Service & Logistics Executive

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers. Are you looking for an inspiring career? You just found it.

Position Objective: We are seeking a motivated, fast learner with a keen eye for detail to join our Customer Service and Logistics Department. This opportunity is ideal for individuals who have prior experience in customer service and logistics, and who are looking to further develop their skills in a dynamic environment.

Essential Duties and Responsibilities

• Customer PO order Entry via SAP
• Factory PO creation
• Margin Calculation and Margin approval
• To check every PO if in compliance with Getinge standards
• Sending order confirmation to customers
• Shipping documents preparation and submission to customer. If required, shipping of original documents via DHL.
• LC documents preparation
• Orders Invoicing
• Coordination with forwarder for shipment
• Accurate backlog update
• Backlog/Invoicing performance regular update
• Monthly reporting and presentation of Individual KPI
• Answering request of customers (Price or HS Codes)
• Arrangement of Local Shipment
• Receiving Local Shipment to storage area
• PO to factory as per configuration
• Regular update of Export declarations for UAE shipments
• Regular factory calls for planning orders
• Regular customer calls for open issues
• Support Sales team
• Support Service team
• RMA / Returns
• FSCA /Returns/credit notes
• Follow up for the Bill & Hold
• Resolving IDOC issues in SAP
• Preparation of Proforma invoices/ Quotations
• Follow up with factories for credit notes of return shipments
• Compute prices, discounts, fee for service and shipping charges
• Handle and resolve queries raised by customers, sales team or finance team
• Sending monthly Open Orders report to customers

Qualification (Knowledge, Skills and Abilities): A minimum of two years of experience in similar role. A bachelor's degree in business administration or equivalent; and two to three years of related experience and/or training; or equivalent combination of education and experience. Experience in customer service, sales and/or logistics. Working experience and/or knowledge of SAP and INCOTERMS. Ability to read, analyze, and interpret insurance terms and custom regulations. Ability to effectively establish rapport, present information and respond to questions from managers, clients, customers and other stakeholders. Ability to calculate figures and amounts such as discounts, interest, commissions, pro-rata and percentages. Ability to apply concepts of basic accounting. Ability to solve practical problems and deal with a variety of concrete variables. Ability to interpret a variety of instructions furnished in written, oral or schedule form. Skill and ability to operate a computer and work extensively with EXCEL, WORD and OUTLOOK. Skill and ability to organize and prioritize work and meet deadlines.

About us With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.