WMS Support Analyst

Warehouse Management System Support Analyst

The Warehouse Management System Support Analyst will provide on-site support to Supply Chain and Corporate users of the Manhattan Associates WMOS (Warehouse Management Open Systems) application software at the Savannah Distribution Center, while also providing remote support to additional DCs as needed. This role serves as a key resource in identifying, analyzing, and resolving issues that impact the flow of merchandise to stores. The analyst will collaborate closely with Inventory Control, Distribution Center Operations, IT, Engineering, Allocations, and Buying teams to troubleshoot and resolve system and process challenges. This individual will work in partnership with WMS System Analysts to drive effective solutions and ensure operational continuity.

A day in the life:

• Respond to Service Now incidents, ensuring detailed notes are added and specific requests are addressed within a timely manner
• Partner with Operations and WMS System Analysts to troubleshoot and optimize operational processes by understanding their connection to system activities
• Execute configuration changes in WMOS in multiple DC's operating on multiple servers, updating configuration log
• Monitor Outlook inbox, respond quickly to reported issues and data requests using SQL
• Provide on and off hours of warehouse management support as necessary for both East and West Coast operations
• Monitor alerts and reports, work with DC Supply Chain to resolve known WMS gaps or issues

You'll Come With

Education and Qualifications:

• BA/BS preferred or 5+ experience in lieu of degree with a progressive track record in distribution, logistics and/or manufacturing environment
• 3+ years of experience supporting Manhattan Associates Warehouse Management for Open Systems (WMOS)
• 5+ years of experience in a high-volume retail distribution environment

Skills and Abilities:

• Strong knowledge of WMOS and related warehouse management system functionality, with the ability to support configuration, troubleshooting, and process optimization
• Strong research, analytical, and problem-solving skills with the ability to work independently at a high level on all phases of business process design and analysis
• Experience working in a fast-paced, dynamic environment with shifting priorities
• Solid understanding of supply chain business processes, including Inbound, Outbound, and all DC activities, and how they interrelate
• Ability to collaborate across departments, shifts, and distribution centers to elicit, document, and validate business requirements spanning multiple functional areas
• Strong communication skills, both written and verbal
• Working knowledge of SQL (Oracle) for data analysis and issue resolution
• Proficiency in Microsoft Excel, Word, and Outlook
• Strong critical thinking, decision-making, and follow-through skills with excellent attention to detail
• Ability to multi-task, manage competing priorities, and respond quickly to urgent requests in a constantly changing environment
• Demonstrated success as a cross-functional team member who can take initiative with minimal direction

Come join our team. You will enjoy competitive wages, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location. Min-Mid $65,000.00 - $80,000.00