Undercarriage Customer Support Rep

Job Posting

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage Customer Support Representative will measure wear, inspect and use CTS to track undercarriage components for customer and Yancey Bros. Co. owned equipment. Primary responsibilities include contacting customers to arrange for measurement, visiting customer sites and following all safety guidelines, securing machines to complete undercarriage, measuring all components, loading measurements into CTS Pro, informing customers of undercarriage status, and reporting findings to the appropriate PSSR.

Additional responsibilities include writing service reports once jobs are completed, keeping work areas clean throughout the process, participating in required safety programs, and working in a safe manner. Additional duties may be assigned by the manager.

To be successful in this position, you should have a mechanical aptitude, be organized, and safely work with caustic materials. You should have basic computer skills, be able to read and follow service material instructions and quotes, and write clear and concise work orders. The ability to multitask and problem solve are essential to this position as well.

Education/Experience: High school or equivalent. Required qualifications/skills include prior experience in a shop setting (auto/truck/heavy equipment/rental), reading and following service material instructions or quotes, basic computer skills (email, internet, basic data entry), working safely with caustic chemicals/materials, occasional heavy lifting up to 100 lbs, and the ability to operate machinery and forklift. Preferred qualifications/skills include prior experience as a heavy equipment technician.

At Yancey Bros. Co, we are always looking to add people to our team who share our core values: safety, integrity, teamwork, excellence, and a sense of urgency. Ideal candidates will demonstrate acting in a safe manner, exhibiting honesty and integrity, acting in a fair and ethical manner, team mentality, delivering quality results, embracing change/improvement, exhibiting superior customer service skills, exhibiting pride and ownership, working with a sense of urgency, and exhibiting a winning attitude.

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision, and dental coverage, employee wellness programs, paid vacations, and more. Competitive pay structure includes competitive compensation, individual bonus opportunities available, 401k plan strong company match, employee profit sharing, financial wellness coaching, medical, vision, dental insurance, prescription drug coverage, flexible spending accounts, short & long term disability, and group life insurance. Personal time off includes paid holidays and paid sick leave. Career development includes tuition reimbursement, ongoing training, and advancement opportunities. Equal opportunity employer/protected veterans/individuals with disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.