Technical Service Representative

Technical Service Representative

Location: Duluth, GA, United States, 30096 Company: Chart Industries

Ensuring Chart's Success… ChartWater™ is a global manufacturer and service provider of engineered solutions for municipal water treatment and industrial process applications. Our portfolio of proven products, processes, and engineering expertise provides customers with single-point responsibility for complete solutions that enable water professionals to achieve their objectives with the lowest combination of risk and costs while driving enhanced outcomes for people, communities, and the planet.

What Will You Do?

Provide technical service and support to end-users.

• Diagnose issues and, when necessary, disassemble, repair, and reassemble fabricated machines and separators mounted on skids or within containers.
• Interpret and follow moderately complex wiring diagrams; wire control panels and instrumentation.
• Troubleshoot all company products and provide effective solutions.
• Interact with customers to address inquiries, concerns, and requests regarding products and services.
• Collect and analyze customer information to identify and resolve issues.
• Research and utilize available resources to support problem resolution.
• Commission equipment in the field and ensure proper functionality.
• Coordinate activities with outside contractors as needed.
• Adhere to standard processes and procedures.
• Redirect problems to appropriate resources and collaborate with internal teams for resolution.
• Communicate with service specialists or designated personnel to coordinate needs, including parts, during fieldwork.
• Stay up to date on system information, changes, and updates.
• Prepare and deliver detailed field reports to customers.

Your Physical Work Environment Will Require…

Ability to stand, stoop, and bend for extended periods. Ability to lift up to 30 lbs.

Your Experience Should Be...

High School Diploma or equivalent. + 3 yrs of experience working in a manufacture environment. Strong mechanical aptitude. Clear and accurate verbal and written communication skills. Proficiency in typing and grammar. Knowledge of customer service principles and practices. Effective listening and multitasking abilities. Ability to prioritize and complete work efficiently and on time. Demonstrated technical/professional expertise, including problem-solving, technical knowledge application, and product/service management. Willingness to travel up to 50% of the time. Valid driver's license with a clean driving record.

Preferred Skills: Experience with rotating equipment and HMI/PLC/VFD systems. Familiarity with water/wastewater operations. Ability to interpret process flow diagrams and understand cause/effect relationships in water/wastewater systems.

Our Benefits Package...

Medical, Dental, Vision and other benefits Chart Industries is an equal employment opportunity (EEO) employer and will not discriminate against any employee or applicants because of his or her race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, disability, veteran status, military status, marital status, genetic information or any other reason prohibited by law. Additionally, it is and shall continue to be our policy to provide promotion and advancement opportunities in a non-discriminatory fashion. Chart complies with applicable local, state, and federal statutes governing "equal employment opportunity" and nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation and training.