Part Time Customer Service Representative

Customer Service Representative

We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Smyrna, Georgia. In this long-term contract position, you will play a pivotal role in managing customer interactions, ensuring smooth order processing, and delivering exceptional service. This role requires a proactive individual with excellent organizational and communication skills to support our operations effectively.

Responsibilities:

• Manage customer orders from initiation to delivery, ensuring accuracy and timely completion.
• Perform precise technical data entry to maintain accurate records.
• Communicate with customers and sales teams to ensure all documentation is up-to-date and complete.
• Utilize internal databases for tracking orders and addressing customer requests or modifications.
• Respond to customer inquiries professionally and document interactions in the system.
• Collaborate with field service teams to address and resolve long-term service challenges.
• Handle incoming calls regarding order status with clarity and professionalism.
• Support accounts receivable processes by verifying billing accuracy and following up on collections.
• Prepare regular and specialized reports related to management or quality metrics.
• Identify and recommend process improvements to enhance operational efficiency.

Requirements:

• Minimum of 3–5 years of experience in customer service, order management, or administrative roles, preferably in industries such as home improvement, building materials, furniture, or manufacturing.
• Proficiency in Microsoft Office tools and familiarity with SAP or similar systems.
• Strong organizational skills with a keen attention to detail and ability to multitask.
• Excellent communication skills and a proactive approach to problem-solving.
• Reliable, self-motivated, and able to work collaboratively in a team environment.
• Comfortable managing numerical data and creating reports.
• Ability to maintain confidentiality and adhere to high standards of accuracy and integrity.
• Proven ability to handle high-pressure situations and follow through on tasks.