Key Account Manager (strategic Growth Accounts) #4628 - Remote Eligible

Key Account Manager (KAM)

Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care. We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine's greatest challenges. GRAIL is headquartered in the bay area of California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.

GRAIL is seeking a Key Account Manager (KAM) to join our Strategic Growth Accounts Team, in the Provider Channel. The KAM will be responsible for driving growth of the Galleri business through strategic engagement with digital health customers and key provider accounts at regional and national levels. Reporting to the Key Account Associate Director, the KAM will develop and manage relationships with executive, clinical, and operational leaders across digital health platforms and provider networks to support the successful integration, launch, and expansion of Galleri within their go-to-market strategies. The KAM will serve as a primary point of accountability for commercial performance, adoption, and expansion within assigned accounts. This role requires close collaboration with cross-functional partners—including Customer Success, the Provider Sales team, Marketing, Medical, Legal, Product, and Operations—to deliver a tailored, scalable customer experience that aligns with each partner's business model while advancing GRAIL's growth objectives.

You are approved to work remotely from your city and state. While your primary workplace is your home, you may be required to travel occasionally to a GRAIL office or other locations to perform your work or attend team-related events.

Responsibilities

• Revenue Creation: Growth Strategy, Expansion, and Commercial Terms
• Own strategic account planning, deal formation, and long-term growth across all stages of the partnership lifecycle, with accountability for sustained value realization.
• Own and deliver revenue and growth targets across assigned digital health and key provider accounts.
• Develop and execute account-specific growth plans, including stakeholder mapping, use-case identification, pipeline management, and expansion strategies.
• Identify upsell, cross-sell, and expansion opportunities across complex provider and digital health ecosystems.
• Lead contract renewals using a value-centric approach that reinforces long-term partnership commitments while driving volume growth.
• Awareness and Market Presence
• Represent GRAIL at industry meetings, customer events, and conferences, as needed.
• Sales Alignment
• Partner with Provider Sales leadership and field teams to align on account targeting, lead generation, and execution within shared geographies.
• Relationship Management
• Build and maintain trusted relationships with executive, clinical, product, and commercial leaders within partner organizations.
• Implementation and Launch
• Support the launch and integration of Galleri into customer go-to-market plans, including ordering workflows, member journeys, and platform offerings.
• Operational Excellence and Scale
• Provide ongoing feedback on customer needs, market dynamics, and resourcing requirements to inform segment strategy and enable scalable growth.
• Collaborate closely with Customer Success and cross-functional internal teams to ensure strong adoption, operational readiness, and performance tracking.
• Reporting and Business Reviews
• Partner with the Customer Success Manager to lead strategic business reviews (monthly, quarterly, or annual, depending on the partner).
• Present insights, outcomes, and recommendations to senior external stakeholders.
• Collaborate internally to ensure alignment on performance metrics, adoption trends, and improvement opportunities.

Required Qualifications

• Bachelor's degree with 8+ years of experience, or Master's degree with 6+ years of experience
• 3+ years of experience in healthcare sales, strategic account management, or client partnerships
• Ability to travel up to 60% to GRAIL sites, company and industry-related events and to support customer accounts

Preferred Qualifications

• Demonstrated success in diagnostics, biopharma, digital health, or healthcare technology in a customer-facing commercial role.
• Proven experience managing large, complex accounts and engaging senior leadership in strategic account management capacity.
• Strong understanding of digital health business models, provider networks, or B2B2C healthcare partnerships.
• Entrepreneurial mindset with the ability to operate effectively in ambiguous, fast-evolving environments.
• Excellent written and verbal communication skills, with strong executive presence and stakeholder management capabilities.
• Track record of collaborating cross-functionally to launch and scale new offerings.
• Comfort owning and managing revenue goals and using data and operational insight to drive results.

The expected, full-time, annual base pay scale for this position is $118K-$156K. Actual base pay will consider skills, experience, and location. This role may be eligible for other forms of compensation, including an annual bonus and/or incentives, subject to the terms of the applicable plans and Company discretion. This range reflects a good-faith estimate of the range that the Company reasonably expects to pay for the position upon hire; the actual compensation offered may vary depending on factors such as the candidate's qualifications. Employees in this role are also eligible for GRAIL's comprehensive and competitive benefits package, offered in accordance with our applicable plans and policies. This package currently includes flexible time-off or vacation; a 401(k) retirement plan with employer match; medical, dental, and vision coverage; and carefully selected mindfulness programs.

GRAIL is an equal employment opportunity employer, and we are committed to building a workplace where every individual can thrive, contribute, and grow. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, disability, status as a protected veteran, or any other class or characteristic protected by applicable federal, state, and local laws. Additionally, GRAIL will consider for employment qualified applicants with arrest and conviction records in a manner consistent with applicable law and provide reasonable accommodations to qualified individuals with disabilities. Please contact us at rc@grailbio.com if you require an accommodation to apply for an open position. GRAIL maintains a drug-free workplace. We welcome job-seekers from all backgrounds to join us!