Hybrid Medical Assistant - Customer Service Senior Rep – Evernorth Workplace Care - Calhoun GA

Hybrid Medical Assistant - Customer Service Senior Rep

The Hybrid Medical Assistant – Reception & Customer Support role is a unique opportunity that blends onsite clinical front-office support with remote customer service excellence. This position is designed for a Medical Assistant who thrives in both patient-facing and virtual environments. At Evernorth, we are committed to providing our customers with benefits, expertise, and services that improve their health, well-being, and sense of security. Our people are the key to success in a changing and increasingly competitive marketplace. The collective skills, behaviors, and work experiences of all Evernorth employees enable us to make a real difference in the lives of our customers. We seek the most talented and creative minds in the industry to develop innovative solutions our customers value and expect. Evernorth is committed to recruiting, developing, motivating, and retaining a diverse workforce representing the best and brightest both inside and outside of our industry - a workforce that reflects our customers and the communities where we operate.

Evernorth Workplace Care offers client specific services including employer based medical clinics, pharmacies, and onsite coaching. This position will report to Evernorth Workplace Care Manager, responsible for the EWC Customer Support Team.

Onsite Responsibilities (2–3 Days per Week)

• Serve as the first point of contact for patients and visitors at the onsite health center.
• Greet patients professionally and manage front desk operations.
• Perform reception and administrative Medical Assistant duties, including:
• Appointment check-in and coordination
• Patient flow support
• Documentation and data entry
• Maintain compliance with HIPAA regulations and Cigna/Evernorth guidelines.
• Ensure a positive, professional, and welcoming patient experience.
• Support clinical staff and Wellness Rewards Nurse with administrative needs.

Remote Responsibilities (2–3 Days per Week)

• Provide exceptional customer service to internal and external customers.
• Perform telephonic appointment scheduling and outreach calls in support of Healthy Life Centers.
• Independently respond to customer inquiries of moderate to substantial complexity.
• Conduct research and interpret policies to deliver accurate, effective responses.
• Ensure data integrity across all systems.
• Meet or exceed established goals for:
• Internal Call Monitoring Audits
• Work independently with minimal supervision.
• Support extended hours when business needs require flexibility.

Qualifications:

• At least 1 or more years of prior Call Center or Customer Service experience.
• At least 1 or more years of data entry experience
• At least a High School Diploma or equivalent required
• Medical Assistant education and CMA is required
• Evernorth systems knowledge a plus.
• Strong oral & written communication skills.
• Strong data entry, typing skills and proficiency in the use of a PC, including use of multiple applications simultaneously.
• Capacity to work in a production and quality environment to meet required standards.
• Ability to succeed within a team environment.
• Being able to sit or work in one specific area for your entire work shift.
• Demonstrated high-level communication skills by expressing thoughts and information clearly and succinctly using proper business English and correct grammar.
• High-Speed internet at home
• Private, quiet place to work at home
• Additional responsibilities as assigned by manager

Bonus Points For:

• Passionate about going above and beyond
• Independent worker and self-starter
• Customer-centric Focus
• Dynamic personality
• Bilingual English/Spanish

This position is a hybrid role, and candidate must be local to the Dalton/Calhoun GA area. The hours for this role are Monday – Friday 8:00 am – 5:00 pm and/or 9:00am – 6:00 pm.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.