Help Desk Analyst

Customer Support Role

This role is primarily customer-support focused and serves as an entry-level opportunity to build foundational experience in IT or grow within a customer service career. The position involves providing first-level support to cellular users in a call-center environment, assisting with device setup, connectivity issues, and general service inquiries. Candidates will follow established workflows and troubleshooting guides while delivering clear, patient, and detail oriented support to end users. The role includes structured training and ongoing support to help develop confidence and core technical skills.

Requirements:

• Strong customer service or call-center experience
• Excellent verbal communication skills and a detail oriented phone presence
• Ability to follow scripted processes and troubleshooting guides
• Comfort assisting users with basic mobile device troubleshooting (iOS and Android)
• Ability to document interactions accurately in ticketing or CRM systems
• Reliable attendance and ability to work 100% onsite
• Willingness to learn and grow in a fast-paced support environment
• No advanced technical IT experience required

Technology Doesn’t Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.